Experienced Customer Service Representative and retail associate with a demonstrated history of working in an online environment as well as a retail environment. I will be achieving my BAS in Technology Developmet and Management soon so i am looking for opportunities to begin my carreer path in IT. I love to help people, so I am very customer-focused and exceedingly diligent. I am skilled in Customer Retention, Decision-Making, Interpersonal Skills, Helping Clients, and English. Strong support professional who achieved an Associate of Arts - AA focused in Computer Information Systems from Hillsborough Community College with continuing education at ST. Petersburg college to earn a BAS in Technology Development and Management.
Hi, I’m
Skylor Strong
Lithia,FL
Summary
Overview
5
years of professional experience
6
Certifications
Work History
WalmartValrico, FL
Digital Personal Shopper
10.2021 - Current
Job overview
- I have a wide range of responsibilities ranging from physical labor to customer support. I build up relationships with frequent customers so that they have a favorable experience every time that they arrive at the store. I frequently rotate positions to assist where I am needed in order to ensure that the department runs smoothly and efficiently. I also tend to take a leadership role in my workplace and enjoy assisting associates with their complications as well
CEShoppesLithia, FL
Customer Service Representative
09.2018 - Current
Job overview
- I assist customers with their issues through a fully online environment. I used a wide variety of Microsoft Office applications to find the best possible solutions to assist customers and vendors alike. I also gained some experience in Microsoft access for assisting with database management. I am responsible for ensuring that customer issues are handled in a timely and efficient manor.
Education
St. Petersburg CollegeSt. Petersburg, FL
Bachelor of Science
06-2024
University Overview
- 3.89 GPA
- [Spring 2023] - President's List
- [Summer 2023] - President's List
- [Fall 2024] - President's List
Hillsborough Community CollegeTampa, FL
Associate of Arts from Computer Information Systems
12-2022
University Overview
- 3.875 GPA
- [Fall 2020] - Dean's List
- [Spiring 2021] - Dean's List
Newsome High SchoolLithia, FL
High School Diploma
05-2020
University Overview
- Graduated With High Honors
- Elected Historian of the National Technical Honor Society
- Member of marching band
- Member of the Future Business Leaders of America
Skills
- Customer Focused
- Attention to Detail
- Relationship Building
- Teamwork
- Strong Interpersonal Skills
- Order Management Software
Certification
- Visual Design using Adobe Photoshop CC 2018
- CIW Internet Business Associate
- HTML5 Application Development Fundamentals
- Rich Animated Media using Adobe Animate CC 2015
- Microsoft Office Specialist: Office Excel 2013
- Microsoft Office Specialist: Word 2013
Affiliations
Affiliations
- 2021 Microsoft Summer Mentorship Mentee from July 2021 - August 2021
Timeline
Digital Personal Shopper
Walmart
10.2021 - Current
Customer Service Representative
CEShoppes
09.2018 - Current
St. Petersburg College
Bachelor of Science
Hillsborough Community College
Associate of Arts from Computer Information Systems
Newsome High School
High School Diploma
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