Skyylee Scott
Blackfoot,Idaho
Summary
I was born and raised in Blackfoot Idaho, where I still live to this day. I attended public schools for both elementary and middle school. I did decide to attend a newer public charter school that offered multiple dual credit opportunities. Throughout high school I picked up any dual credit classes that were available to while also taking extracurricular activities through a different high school. Along with taking my dual credit classes I was taking extra classes to assist me in graduating with a STEM degree. After graduation I started working to find what type of career I wanted to purse. After working in customer service over the last few years, I’ve come to love it!
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Agent/ Director of Sales
Hampton Inn & Suites
08.2021 - Current
- In charge of all orders including suite shop and kitchen items on a weekly basis
- Proficient in problem solving while providing solutions for our employees as well as guests
- Train new employees and maintain an open line of communication for any and all needs
- Excelling and thriving in the position of sales
- Proficient in de-escalating any issues while maintaining a professional manner.
- Assist in all group sales along with all meeting room sales
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Eyelash Extension Technician
945 Beauty Studios
06.2021 - 09.2022
- Handled scheduling efficiently, maximizing appointment availability while avoiding overbooking or double-booking situations.
- Increased salon revenue by offering a variety of eyelash extension styles and techniques.
- Maintained a clean and organized work station, ensuring a comfortable and sanitary environment for clients.
- Addressed any client concerns promptly and professionally, ensuring total satisfaction with their eyelash extension experience.
- Contributed to increased social media presence by sharing before-and-after photos showcasing outstanding eyelash extension transformations.
- Educated clients on proper maintenance techniques for their extensions, resulting in fewer issues or complaints.
- Educated clients on appropriate care of new eyelashes.
- Sanitized and sterilized equipment as required by law and company policy.
- Improved client retention by fostering strong relationships through attentive listening and personalized recommendations.
Server/ Front Desk Agent
Burger Theory/Holiday Inn & Suites
06.2020 - 06.2021
- Effective multitasking while working part time on the front desk and working in the restaurant
- Assisted in folding laundry in my free time
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Delivery Driver/ Front Counter
Napa Auto Parts
06.2016 - 09.2018
- Vehicle parts driver
- Inventory/organization of store
- Weekly deposit drops
- Customer engagement
- Did daily end of day paperwork.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Education
High school diploma -
Bingham Academy
05.2020
Skills
- I am proficient and effective while working under pressure I love working in customer service and interacting with people I excel in problem solving, and look for the most effective solution I have excellent communication skills with both coworkers and management I am looking for a career that is willing to invest in me as I feel I am a loyal and hardworking person
Accomplishments
Only being a few credits away from graduating with my associates degree and graduating with a STEM degree
Awards
STEM diploma, In accordance with my dual credit classes, I graduated with a STEM diploma. I enrolled in extra math classes, science classes, and technology based classes that were above and beyond my expected courses needed to graduate. This aided in my pursuit of an associate’s degree.
Certification
I have certification in both teeth whitening and eye lash extensions
Exercising, reading and painting
Exercising has become a very important part of my life. I make to go out and be active almost every wether that be going to the gym or walking around a track. Along with exercising I also enjoy reading poetry books. I like to paint in any free time that i can get as well.
Timeline
Front Desk Agent/ Director of Sales
Hampton Inn & Suites
08.2021 - Current
Eyelash Extension Technician
945 Beauty Studios
06.2021 - 09.2022
Server/ Front Desk Agent
Burger Theory/Holiday Inn & Suites
06.2020 - 06.2021
Delivery Driver/ Front Counter
Napa Auto Parts
06.2016 - 09.2018
High school diploma -
Bingham Academy
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