Slafka Contreras
Kansas City,MO
Summary
Experienced with healthcare administration, ensuring seamless hospital operations and staff coordination. Utilizes effective communication and leadership to enhance patient care and operational efficiency. Track record of problem-solving and conflict resolution in dynamic healthcare settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative House Supervisor
Center For Developmental Disabilities
03.2024 - Current
- Increased staff productivity by creating and enforcing procedures to manage daily tasks in an efficient manner.
- Improved time management within the department by implementing a centralized calendar system accessible to all employees for meeting scheduling and deadline tracking.
- Developed strong professional relationships with clients through prompt responses to inquiries or requests which led to increased client satisfaction rates.
- Enhanced office efficiency by organizing and maintaining filing systems for important documents and records.
- Assisted in budget planning, monitoring expenses closely to ensure resources were allocated efficiently while avoiding unnecessary spending.
- Contributed to a positive office atmosphere through maintaining a clean, organized work environment and demonstrating professionalism in all interactions with colleagues, clients, and vendors.
- Provided emergency response during shifts and when on-call.
Bilingual Customer Service Representative
TrueAccord
03.2021 - 09.2023
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Receptionist Administrator
The Personal Injury Group
09.2018 - 01.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Education
No Degree - Completion of Healthcare Administration
MedCerts
Livonia, MI10-2024
High School Diploma -
Kingsway Academy of Independence
Independence, MO09-2023
No Degree - Completion of Medical Interpreter
Jewish Vocational
Kansas City, MO10-2022
Skills
- Time management expertise
- Effective problem solving
- Workload prioritization
- Office administration
- Employee scheduling
- Medication administration
- Employee training
- Meeting facilitation
Certification
Certificate of Completion, 03/09/24, HIPPA Do's and Don'ts of Social Media, HIPAA Basics, MO Abuse and NeglectIdentification, Reporting, Prevention, Bloodborne Pathogens and Use of Standard Precautions in IDD Settings, Maintaining Professional Boundaries, Harassment in the Workplace, Diversity and Disability, About Privacy and Confidentiality for Non-HIPAA Covered Entities, Medicaid Documentation, General Basic Skills, Monitoring Health and Safety of Individuals with IDD, This certificate may not meet your organization or certification needs for continuing education. See your administrator or board for specific guidelines.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative House Supervisor
Center For Developmental Disabilities
03.2024 - Current
Bilingual Customer Service Representative
TrueAccord
03.2021 - 09.2023
Receptionist Administrator
The Personal Injury Group
09.2018 - 01.2021
No Degree - Completion of Healthcare Administration
MedCerts
High School Diploma -
Kingsway Academy of Independence
No Degree - Completion of Medical Interpreter
Jewish Vocational
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