Slaven Doko

• Remote troubleshooting
• Providing L1 and L2 support to domestic clients (in Croatian) and international clients (in English).
• Monitoring service availability (server uptime and issues), restarting services that manage system operations when they stop for any reason.
• Communicating with development and QA teams, as well as the business sides of the company.
• Assisting field employees when they encounter more complex issues.

I am currently employed in this position, where I have gained a lot of experience in the IT sector.

In this role, I worked as an international freight forwarder, specifically acting as an intermediary for customs clearance at the Bijača Border Crossing. As my first job, I gained valuable experience, such as handling multiple tasks simultaneously, working overtime, and collaborating with government officials (including customs, and occasionally their IT department), as well as representatives from various companies involved in the customs process.

I was often the go-to person for resolving technical issues, both for my employer and in offices of the Customs Administration and other forwarding companies.