SLAVICA UMLJENOVIC
New York,NY
Summary
Experienced Hospitality person with a strong background in menu planning and staff training. Demonstrated ability to enhance operational efficiency and deliver exceptional customer service in high-volume environments.
Overview
21
21
years of professional experience
Work History
Captain Waiter
La Goulue
New York, New York
10.2021 - 01.2024
- Organized weekly schedules for waitstaff according to business needs.
- Worked closely with management teams to improve operational efficiency.
- Ensured a smooth flow of service in the restaurant.
- Maintained adequate inventory levels of beverages, condiments, and other supplies necessary for restaurant operations.
- Created reports on sales performance data for review by senior management.
Manager/ Bar Manager
IL Mulino
New York, NY
05.2018 - 09.2021
- Effectively recruiting and managing employees
- Overseeing operations and team performance
- Handling customer complaints
- Handling team conflicts
- Generating financial reports
- Hiring and onboarding new employees
- Inventory management
- Enforcing COVID- 19 safety measures
- (914) 462-7438 Regional Manager- Wayne Lawrence
Server
Levy Restaurants
New York, NY
08.2016 - 09.2016
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Bring wine selections to tables with appropriate glasses and pour the wines for customers.
- Escort customers to their tables.
- Describe and recommend wines to customers.
- (989) 390-0287 Manager Josie
Waiters and Waitresses
Nammos Estiatorio
Suffolk County, NY
06.2015 - 10.2015
- Bring wine selections to tables with appropriate glasses and pour the wines for customers.
- Escort customers to their tables.
- Describe and recommend wines to customers.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- (646) 257-9797 Manager Meto
Hostess
Brick Cafe
New York, NY
09.2013 - 04.2014
- Provide guests with menus.
- Greet guests and seat them at tables or in waiting areas.
- Answer telephone calls and respond to inquiries or transfer calls.
- Plan parties or other special events and services.
- Prepare staff work schedules.
- (718) 267-2735 Manager Zoran
Manager
Aristokrat Restaurant
Belgrade
09.2010 - 09.2013
- Communicate geothermal plant conditions to employees.
- Record, review or maintain daily logs, reports, maintenance, and other records associated with geothermal operations.
- Conduct well field site assessments.
- Supervise employees in geothermal power plants or well fields.
Maitre D'
campidogilio Motors
Rome, Lazio
01.2006 - 02.2010
- Managed reservations and waitlist in a timely manner, ensuring all customers were seated promptly.
- Assisted with training new maitre d' staff members on proper protocols and procedures.
- Resolved customer complaints or disputes in a professional manner while maintaining positive relationships with patrons.
- Supervised employees during shift changes to ensure closing tasks were completed properly.
- Tel.+390699704616 Sig. Cristiano Cianfoni
Manager
Cottini Restaurant
Rome, Lazio
03.2003 - 08.2009
- Having 70+ covers.
- Being in the charge of special events.
- Making schedule for employees.
- Supervise employees in geothermal power plants or well fields.
Skills
- Operational efficiency
- Team leadership
- Conflict resolution
- Financial reporting
- Time management
- Training and onboarding
- Wine pairing
Languages
English
Full Professional
Italian
Native/ Bilingual
Serbian
Native/ Bilingual
Timeline
Captain Waiter
La Goulue
10.2021 - 01.2024
Manager/ Bar Manager
IL Mulino
05.2018 - 09.2021
Server
Levy Restaurants
08.2016 - 09.2016
Waiters and Waitresses
Nammos Estiatorio
06.2015 - 10.2015
Hostess
Brick Cafe
09.2013 - 04.2014
Manager
Aristokrat Restaurant
09.2010 - 09.2013
Maitre D'
campidogilio Motors
01.2006 - 02.2010
Manager
Cottini Restaurant
03.2003 - 08.2009
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