Slayman Jalloul
Saida
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Sales Representative
Beirut Duty Free (PAC)
10.2022 - 09.2025
- Trained and mentored new sales associates to enhance product knowledge and customer service skills.
- Developed and implemented promotional displays to drive product visibility and customer engagement.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
HELPDESK SUPPORT TECHNICIAN
Habbal Computer Compnay
05.2018 - 09.2022
- Resolved technical issues for end-users via phone, email, and remote support tools.
- Diagnosed hardware and software problems, providing effective solutions to enhance user productivity.
- Developed and maintained documentation for troubleshooting guides and support protocols to aid staff efficiency.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
Education
Bachelor of Science - Information Technology
Lebanese International University
01.2020
BT - Information Technology
Saida Technical School
01.2013
Skills
- Strong communication skills
- Hardware and software installation
- Teamwork and collaboration
- Computer repairs
- System monitoring
- Critical thinking capacity
- Software troubleshooting
- Microsoft office
- Customer service
- Creative thinking
- Critical thinking
- Problem-solving
- Teamwork
Certification
- CCNA 1: Introduction to Networks, Lebanese International University February 2016
- CCNA 2 : Switching and Routing Essentials, Lebanese International University August 2016
- CCNA 3 : Scaling Networks, Lebanese International University March 2017
- CCNA 4 : Connecting Networks , Lebanese International University August 2017
- IT Essentials , Lebanese International University March 2016
Languages
English
Full Professional
Arabic
Native or Bilingual
Russian
Professional Working
Timeline
Retail Sales Representative
Beirut Duty Free (PAC)
10.2022 - 09.2025
HELPDESK SUPPORT TECHNICIAN
Habbal Computer Compnay
05.2018 - 09.2022
Bachelor of Science - Information Technology
Lebanese International University
BT - Information Technology
Saida Technical School
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