Shauna Korzun
Chicago,IL
Summary
High-energy business development leader with a proven ability to build trusted relationships and covert them into sustained, high revenue growth. Known for driving results across complex enterprise accounts by aligning stakeholders, uncovering opportunity, advancing complex sales cycles, and delivering value-driven solutions within healthcare SaaS markets.
Overview
14
14
years of professional experience
Work History
Director, Business Development
RxVantage
06.2023 - Current
- Achieved top sales for three consecutive years, driving growth for leading life science clients.
- Managed services for 30 life sciences companies, fostering strategic partnerships.
- Supported clients to enhance satisfaction and identify new business opportunities.
- Developed tailored proposals, sales presentations, and marketing materials for prospects.
- Targeted specific audiences across sales, marketing, and brand teams within life sciences.
- Maintained a robust sales pipeline, tracking interactions and advancing opportunities toward revenue goals.
- Oversaw entire sales cycle from prospecting to closing deals, ensuring comprehensive solutions.
- Recommended product enhancements to boost customer engagement and increase sales.
Client Partner
RxVantage
06.2022 - 06.2023
- Managed renewals while driving sales within a portfolio of 30 life sciences companies.
- Ensured high client satisfaction through effective onboarding and support for existing and new clients.
- Advanced opportunities by managing a sales pipeline and meticulously tracking interactions with customers and prospects.
- Contributed to development and refinement of proposals, sales decks, and collateral tailored to each prospect.
- Provided coaching and mentorship, delivering direction, guidance, and feedback on individual and team performance.
- Collaborated with internal teams to enhance end-to-end client experience, ensuring excellence at every touch point.
Area Vice President, Account Management
Sentry Data Systems
09.2018 - 06.2022
- Oversaw Midwest territory at C-suite level, focusing on management of top three clients and driving renewals.
- Managed and coached team of 8 Account Executives to enhance client management skills and achieve quotas.
- Received Executive Award for exemplary leadership in account management and client service excellence.
- Created strategic plans and optimization tools to boost team performance and collaboration with internal stakeholders.
- Assessed customer health, recommending strategies to optimize programs and reduce compliance risks.
- Collaborated with operational departments to prioritize and address customer needs effectively.
- Developed standard operating procedures and tracking methods to enhance Net Promoter Scores (NPS).
- Grew business by 29% from $2.53M to $8.7M in 2019-2020, followed by an additional growth of $6M in 2021.
Director of Customer Success
Sentry Data System
04.2018 - 09.2018
- Managed a team of 7 employees to ensure client satisfaction, retention, and consistency in customer service.
- Provided oversight for all customer initiatives including quarterly business reviews and renewals.
- Delivered timely resolutions for clients through reviews with technical resources and escalation to executives as needed.
- Standardized client meetings to improve relationships by establishing client expectations, creating short and long-term goals, and reviewing progress on open tickets.
Executive Director of Client Engagement
Healthcare Business Insights
10.2016 - 04.2018
- Managed a team of 10 employees, while responsible for renewing $13M in client revenue and expanding services. Strategically prioritized client accounts to mitigate customer risks using data via testimonials and case studies to prove business improvements.
- Presented strategic business reviews and new product offerings. Launched tracking process for Net Promoter Scores (NPS) and maintained an above average score of 75.
- Developed new client onboarding & check in process.
- Planned semi-annual client conference events which featured new strategic accounts committee for client roundtables.
- Strategized with sales team to improve renewal rates using business case usage, ROI, and negotiating contracts which resulted in increased rates (current/new) the following year.
- Created customer satisfaction dashboard to show client trends to understand gaps and opportunities.
Senior Membership Services Director
Healthcare Business Insights
06.2015 - 09.2016
- Led a team of 10 to develop customer service management skills.
- Accountable for clients over $1B in net patient revenue.
- Collaborated with development team to redesign customer facing portal, ease usage, and enhance user experience.
- Established succession plan for the account management team by creating KPI’s to track employee performance.
Membership Services Director
Healthcare Business Insights
12.2011 - 06.2015
- Reported directly to President while managing 80+ accounts.
- Held orientation calls with members to provide guidance on contracts plus navigation of web tools and training materials. Maintained over $3M in net revenue with 80%+ renewal rate.
- Effectively mitigated risk for escalated accounts by increasing usage and optimization and building business cases.
- Implemented tactics to meet weekly quota in customer out- reach such as booking new client meetings, creating sales incentives, and developing leads.
Education
Master of Arts - Business Administration
University of Wisconsin - Whitewater
Whitewater, WI01-2011
Skills
- Client relations and retention
- Account management
- Coaching and development
- Risk mitigation
- Revenue growth
- Strategic client planning
- Pipeline development
- Negotiation skills
- Team collaboration
- Process improvement
- Customer engagement
- Pricing strategy
- Stakeholder management
- CRM platforms
- Team leadership
- Business development and planning
Accomplishments
Top Sales Person of the Year Award, RxVantage 2024
Executives Award, Sentry Data Systems 2019
Extraordinary Service Award, Healthcare Business Insights 2014
Timeline
Director, Business Development
RxVantage
06.2023 - Current
Client Partner
RxVantage
06.2022 - 06.2023
Area Vice President, Account Management
Sentry Data Systems
09.2018 - 06.2022
Director of Customer Success
Sentry Data System
04.2018 - 09.2018
Executive Director of Client Engagement
Healthcare Business Insights
10.2016 - 04.2018
Senior Membership Services Director
Healthcare Business Insights
06.2015 - 09.2016
Membership Services Director
Healthcare Business Insights
12.2011 - 06.2015
Master of Arts - Business Administration
University of Wisconsin - Whitewater
References
References available upon request.