S. Leigh LAYNE, RN, BSN, GCM
CHARLOTTE,NC
Summary
ABOUT ME. First, I am a nurse, an RN that thrives to promote professional growth & healthy balance of clinical quality and financial successes. Clinical Executive & Innovative Visionary Executive Coach. Ambassador of Corporate Mission Motivative Virtual Leadership RN Complex Care with focus on Behavioral Nursing Ability to Motivate. Inspire growth and improvement, driving quality to financial success & employee satisfaction.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
25
25
years of professional experience
Work History
RN, Emergency Department
Pyramid Healthcare, RN Emergency Services
01.2024 - Current
- Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
- Improved patient outcomes by consistently providing high-quality emergency care and implementing evidence-based nursing practices.
- Collaborated with multidisciplinary healthcare teams to develop comprehensive care plans for patients presenting with diverse medical conditions in the Emergency Department.
- Reduced patient wait times by efficiently triaging patients based on acuity levels and prioritizing urgent cases.
Clinical Executive Lead
Silver Concierge Associates, LLC
01.2012 - 08.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
- Built relationships with customers and community to promote long term business growth.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Pioneered adoption of CRM software to improve customer relationship management and data analysis.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Maintained current knowledge of evolving changes in marketplace.
VP of International Intermittent Division
Contracted
01.2010 - 01.2012
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Increased company growth through collaboration with sales and marketing departments.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
Regional Director of Clinical Services
Maxim Healthcare
01.2000 - 01.2010
- Successes
- Completed OVER Ten roles per Contract, Promoting Internal Growth
- Ability to serve diverse levels and roles (C Suite to DON, RN Direct Care)
- Evidenced - area of specialty; aligned organization with corporate goals
- Exceptional ability to Analysis & develop innovative solutions
- Strategic Planning & Execution of Improvement; team approach
- Inspire & Motivate self-accountability
- P&L, budgetary management and monitoring using DATA DRIVEN REPORTS
- Successful alignment of talent to roles
- Developed Sales Incentive program tailored to the needs of the community
- Business Blueprint complete with Compliance program, Quality/QAPI, P&P, Financials, Budgets, HR & Onboarding documents, Infection Control and All forms complete Performance Improvement Plan Templates
- Specialty services include HR Compliance
- Onboarding & Educational Development
- Responsibilities Multi-Agency, Multi-State
- Leadership and Clinical Operations, Financial / Sales & Quality of 12 Home Health Agencies across 3 States
- Direct Reports (Directors of Clinical Operations); worked in alignment with the VP of Finance for assigned region
- Chosen “RDOCS of the Year” following a successful year 3; in growth and compliance
- 1,500 employees in Home Health & Skilled Private Nursing~ 8,000 patient International Joint Commission; initial survey pass Locked arms with International
- Leadership Teams, resources in the
- States Developed Strategic Plan in alignment with business, clinical Needs Developed financial and billing program, P&P’s [Joint Commission International]
- Awarded Clinician of the Year 2008 ~ Maintaining the Balance Of “care, compassion with compliance, providing the highest level of quality while exceeding budgetary demands
Education
Bachelor of Science - NURSING & BUSINESS MANAGEMENT
UNIVERSITY OF PHOENIX
PHEONIX, AZ REMOTE07-2010
Associate of Science - Nursing, Nursing Administration
Virginia Appalachian TriCollege of Nursing
Abingdon, VA05-1988
Skills
- Customer service
- Problem-solving
- Friendly, positive attitude
- Nursing liaison
- Nursing administration expertise
- Clinical leadership
- Quality improvement
- Operations management
- Customer-oriented
- Patient education and advocacy
- Critical care experience
- Documentation and charting
- Emergency care, Palliative Nursing
- Clinical judgment
- Compassion and empathy
- Active listening, Customer Relations
- Data Driven Nursing to monitor, react and manage change and improvement
Accomplishments
- C SUITE EXPERIENCE ~ LEADERSHIP COACH
- DEVELOPMENT OF BUSINESS BLUEPRINT & VIRTUAL LIBRARY
- DENOVA START UPS: SET UP ALL DIVISIONS, DEPARTMENTS THROUGH INITIAL SURVEY
- INCLUDING REGION – SPECIFIC COMMUNITY NEEDS
- ADVANCED SYMPTOM MANAGEMENT
- MULTI – SITE LEADERSHIP / MOTIVATING - APPROACH TO STAFF SELF ACCOUNTABILITY
- National & International DeNova Healthcare Companies
- Integrate successful business strategies in healthcare
- DeNova; UAE ~ Successful Government Negotiations
- EDUCATI ON
- RN/Compact State License
- NC Residence
- BSN University of Phoenix (UOP) ADN Virginia Appalachian Tri - College of Nursing
- Program Management: - [1]MDCR Certified HH QAPI improvement / Survey CHAP Plan of Correction. OMEGA project 1.[ Accomplished Survey Deficiency Free Survey Status 2023, 2024].. [2] Complex Strategic Plan OMEGA ADVANCED - Financial, Clinical Documentation, Compliance, HR and Onboarding & QAPI Improvement [Resulting in Deficiencies lifted, Deficiency Free Survey, 2021, 2024].
Timeline
RN, Emergency Department
Pyramid Healthcare, RN Emergency Services
01.2024 - Current
Clinical Executive Lead
Silver Concierge Associates, LLC
01.2012 - 08.2024
VP of International Intermittent Division
Contracted
01.2010 - 01.2012
Regional Director of Clinical Services
Maxim Healthcare
01.2000 - 01.2010
Bachelor of Science - NURSING & BUSINESS MANAGEMENT
UNIVERSITY OF PHOENIX
Associate of Science - Nursing, Nursing Administration
Virginia Appalachian TriCollege of Nursing
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