Sleyter Montoya
Austin,TX
Summary
Dynamic professional with experience as a Delivery Driver at FedEx, excelling in route navigation and customer communication. Proven ability to enhance workflow efficiency and train new drivers, ensuring safety compliance and optimal vehicle performance. Recognized for improving customer satisfaction and maintaining accurate inventory management.
Overview
11
11
years of professional experience
Work History
Delivery Driver
FedEx
Austin Tx
11.2022 - Current
- Navigated delivery routes efficiently to ensure timely package arrival.
- Inspected vehicles and maintained equipment for optimal performance.
- Communicated with customers to resolve delivery inquiries and concerns.
- Managed package tracking systems to verify shipment status accurately.
- Adhered to safety protocols while handling hazardous materials during deliveries.
- Assisted in training new drivers on operational procedures and best practices.
- Conducted regular vehicle inspections, identifying maintenance needs proactively.
- Delivered packages to customer doorsteps and business offices.
Assistant Manager
Tacala Companies
Austin Tx
02.2015 - 10.2022
- Assisted in managing daily operations and ensuring team adherence to company policies
- Coordinated staff schedules to optimize labor efficiency and service quality
- Trained new employees on operational procedures and customer service standards
- Monitored inventory levels and facilitated timely replenishment of supplies
- Implemented process improvements that enhanced workflow efficiency and reduced errors
- Collaborated with management to develop training materials for ongoing employee development
- Supported financial reporting by maintaining accurate records of sales and expenses
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma - Education Administration
Austin community cil
Austin TxSkills
- Route navigation
- Vehicle inspection
- Customer communication
- Package tracking
- Safety compliance
- New driver training
- Inventory management
- Staff scheduling
- Financial reporting
- Cash management
- Equipment maintenance
- Team supervision
- Workflow efficiency
Languages
Spanish
Native or Bilingual
Timeline
Delivery Driver
FedEx
11.2022 - Current
Assistant Manager
Tacala Companies
02.2015 - 10.2022
High School Diploma - Education Administration
Austin community cil