Sloan Ferguson
Fishers,IN
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
4
4
years of professional experience
Work History
Teacher's Assistant
Indiana School for the Deaf
Indianapolis, Indiana
09.2024 - Current
- Tutored individual or small groups of Deaf and Hard of Hearing Students in reading comprehension strategies, math problem solving skills or other areas as needed.
- Provided instruction to Deaf and Hard of Hearing students, including those with cochlear implants, hearing aids and other assistive devices.
- Built relationships with students and teachers through active communication and positive feedback.
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
Child Caretaker
Itown Church
Fishers, Indiana
12.2020 - Current
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Maintained records of attendance, allergies, medications and other pertinent information for each child in care.
- Participated in staff meetings to discuss best practices related to childcare.
- Provided support during church services by helping tenders move babies into classrooms or assist teachers as needed.
Guest Service Representative
Nothing Bundt Cakes
Fishers, Indiana
08.2023 - 03.2025
- Handled payment processing, and provided customers with receipts, proper bills, and change.
- Verified orders by phone, or in person.
- Promoted loyalty programs to encourage repeat business.
- Answered incoming calls from guests seeking orders or general information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Fishers High School
Fishers, IN05-2025
Skills
- American Sign Language (ASL) fluency
- Calm under pressure
- Organization and time management
- Customer support
- Attention to detail
- Planning
Timeline
Teacher's Assistant
Indiana School for the Deaf
09.2024 - Current
Guest Service Representative
Nothing Bundt Cakes
08.2023 - 03.2025
Child Caretaker
Itown Church
12.2020 - Current
High School Diploma -
Fishers High School
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