Sloan Leger
Austin,TX
Summary
Results-driven operations and logistics professional with expertise in order management and transportation coordination. Manage shipment timelines and collaborate with teams to ensure timely deliveries. Leverage strong communication and organizational skills to solve problems in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Senior Customer Service Representative
Campbell's Company
Austin, TX
2024.03 - 2025.05
- Coordinated order processing, shipment tracking, and customer communication to achieve 98% on-time delivery
- Managed 500+ monthly orders, ensuring accuracy and timely fulfillment
- Resolved shipment issues in collaboration with logistics providers and internal teams to prevent delays
- Streamlined processes, leading to a 15% reduction in customer complaints
Senior Order Management Team Representative
Sovos Brands
Austin, TX
2019 - 2024.03
- Facilitated fulfillment of 20,000+ annual orders, ensuring timely delivery and smooth order flow
- Coordinated efforts across operations, logistics, and customer teams to resolve issues and maintain deadlines
- Streamlined workflows to enhance operational efficiency by 25%
Billing Administrator
Michael Angelo's Gourmet Foods Inc.
Austin, TX
2016.10 - 2019.04
- Processed 500+ monthly invoices with 99% accuracy, aligning shipping and billing data
- Resolved shipment and invoice discrepancies, reducing errors by 20%
- Managed EDI and customer portal submissions to ensure timely processing
VMI Coordinator
Michael Angelo's Gourmet Foods Inc.
Austin, TX
2009.01 - 2016.10
- Coordinated with major retail partners to ensure alignment of inventory and delivery schedules
- Managed inventory for 200+ SKUs, achieving 15% reduction in stockouts
- Collaborated cross-functionally to facilitate smooth daily operations
Education
Bachelor of Arts - Communications
St. Edward's University
Austin, TX2000-06
Skills
- Team collaboration
- Order Management
- Shipment tracking
- Inventory management
- Logistics coordination
- Process improvement
- Cross Functional Collaboration
- Customer Communication
- Process Improvement
- Scheduling & Timeline Coordination
TECHNICAL SKILLS
- Order Management Systems (ERP)
- Microsoft Excel/Google Sheets
- Shipping and Tracking Platforms
- Communication Tools (Email, Teams, Sharepoint)
Timeline
Senior Customer Service Representative
Campbell's Company
2024.03 - 2025.05
Billing Administrator
Michael Angelo's Gourmet Foods Inc.
2016.10 - 2019.04
VMI Coordinator
Michael Angelo's Gourmet Foods Inc.
2009.01 - 2016.10
Senior Order Management Team Representative
Sovos Brands
2019 - 2024.03
Bachelor of Arts - Communications
St. Edward's University