Sloan MCMILLIN
Sioux City,IA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Coordinator
Royal Canin
11.2020 - Current
- Monitored supply levels for packaging materials and coordinated replenishment orders as needed, avoiding delays in the shipping process.
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
Front Desk Receptionist, Royal Canin
Elite Temporary Services
03.2020 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
ELL, ABE, CITIZENSHIP INSTRUCTOR
Northeast Community College
01.2016 - 03.2020
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Activities Services Coordinator's Assistant
Western Iowa Tech Community College
06.2012 - 01.2017
- Organized volunteer opportunities both on-and off-campus, fostering community engagement among the student body.
- Coordinated large-scale events such as talent shows or guest speakers, resulting in increased student engagement and positive feedback from attendees.
- Championed leadership development opportunities by organizing training seminars for club officers, resulting in more effective management of campus organizations.
- Improved communication between clubs and administration by implementing a streamlined process for submitting event proposals.
- Collaborated with faculty and staff to create diverse programming that catered to students'' interests and needs.
Sky Miles, International Ticket Sales Trainer
Delta Airlines
03.2008 - 06.2012
- Established clear expectations for desired outcomes at the onset of each course module or workshop session.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Managed recruitment, training and development for highly effective sales team.
- Developed and led group training courses to align with corporate sales and service goals.
Education
High School Diploma -
East High
Sioux City, IA06-1987
Skills
- Documentation expertise
- Goal setting strategies
- Team building exercises
- Training program design
- Objection handling strategies
- Territory management planning
- Prospecting techniques teaching
- Time management principles
- Sales coaching proficiency
- Sales team management
Affiliations
- TuVoz Co-Lead
Certification
- First Aid, CPR, and AED Certification - American Red Cross.
- Forklift Safety and Operator Training Certification - National Safety Council.
- Emotional Intelligence Training Certificate – LIL.
- Planning In-house DEI Initiatives and Training - University of Oregon State.
- Recruiting Diverse Talent - University of Oregon State.
- DEI in Remote Work Environments - University of Oregon State.
- Introduction to LGBTQIA+ Inclusion - University of Oregon State.
- Numerous Mars University Leadership Classes over the last 4 years.
Timeline
Shipping and Receiving Coordinator
Royal Canin
11.2020 - Current
Front Desk Receptionist, Royal Canin
Elite Temporary Services
03.2020 - Current
ELL, ABE, CITIZENSHIP INSTRUCTOR
Northeast Community College
01.2016 - 03.2020
Activities Services Coordinator's Assistant
Western Iowa Tech Community College
06.2012 - 01.2017
Sky Miles, International Ticket Sales Trainer
Delta Airlines
03.2008 - 06.2012
High School Diploma -
East High
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