Sloane Knight
Nashville,TN
Summary
Self motivated professional and business owner with several years of customer service experience and sales. Highly effective and comfortable working with people at all levels in organization.
Overview
13
13
years of professional experience
Work History
Owner/Agent
Sloane Varallo Insurance
Nashville, TN
05.2018 - Current
- Part of a family owned insurance agency since 1995. Became my own insurance agency in 2018 and still continue to run it from home.
Realtor
Keller Williams
Nashville, TN
05.2018 - 08.2022
- License is currently in retired status
Customer Service Representative
State Farm
Nashville, TN
01.2013 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Insurance
Kaplan
Nashville, TN01.2012
High School Diploma -
Saint Cecilia Academy
Nashville05.2007
Skills
- Adaptable and Flexible
- Complex Problem-Solving
- Sales Growth
- Policyholder Communication
- Policy Feature Explanations
- Premium Calculations
- Persuasive Negotiations
- Clientele Development
- Client Prospecting
- Client Needs Assessment
- New Product Information
- Binder Coverage
- Payment Method
- Customer Complaint Resolution
Timeline
Owner/Agent
Sloane Varallo Insurance
05.2018 - Current
Realtor
Keller Williams
05.2018 - 08.2022
Customer Service Representative
State Farm
01.2013 - 05.2018
Insurance
Kaplan
High School Diploma -
Saint Cecilia Academy