Slobodan Radonjic
Belgrade
Summary
Dynamic professional with experience as a Customer Service Representative at various private companies in Serbia, excelling in conflict resolution and client relations. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Communicative, team player, responsible, loyal and ready for new knowledge.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Few Private Companies in Serbia
Belgrade, Serbia
02.2024 - Current
- Assisted customers with inquiries and product information to enhance satisfaction.
- Provided feedback on common customer issues to improve service processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Lifeguard
Belgrade, Serbia
- Monitored pool area to ensure guest safety and adherence to rules.
- Responded quickly to emergencies, executing rescue techniques and first aid procedures.
Education
Graduated in Economics - Finance, Banking, Insurance
College of Business Economics And Entrepreneurship
Belgrade01-2025
High School Diploma -
Gimnazija ,,Sveti Sava'' (High School)
Belgrade01-2020
Skills
- Strong communicator
- Excellent English language understanding and communication
- Fluency in English
- Writing in English
- Effective problem-solver
- First aid
- Swimmer
- Competitive Swimmer
- Lifeguard Certificate
- Active listening
- Call center experience
- Microsoft Excel
- Call center operations
- Scheduling
- Call management
- Follow-up skills
- Client relations
- Valid Driver's license
Additional Information
Born 12.03.2002. in Belgrade, Serbia.
Timeline
Customer Service Representative
Few Private Companies in Serbia
02.2024 - Current
Lifeguard
Graduated in Economics - Finance, Banking, Insurance
College of Business Economics And Entrepreneurship
High School Diploma -
Gimnazija ,,Sveti Sava'' (High School)