Slobodan Radonjic
Belgrade
Summary
Dynamic professional with experience as a Customer Service Representative at various private companies in Serbia, excelling in conflict resolution and client relations. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Communicative, team player, responsible, loyal and ready for new knowledge.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Few Private Companies in Serbia
02.2024 - Current
- Assisted customers with inquiries and product information to enhance satisfaction.
- Provided feedback on common customer issues to improve service processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Lifeguard
- Monitored pool area to ensure guest safety and adherence to rules.
- Responded quickly to emergencies, executing rescue techniques and first aid procedures.
Education
Graduated in Economics - Finance, Banking, Insurance
College of Business Economics And Entrepreneurship
Belgrade01-2025
High School Diploma -
Gimnazija ,,Sveti Sava'' (High School)
Belgrade01-2020
Skills
- Strong communicator
- Excellent English language understanding and communication
- Fluency in English
- Writing in English
- Effective problem-solver
- First aid
- Swimmer
- Competitive Swimmer
- Lifeguard Certificate
- Active listening
- Call center experience
- Microsoft Excel
- Call center operations
- Scheduling
- Call management
- Follow-up skills
- Client relations
- Valid Driver's license
Additional Information
Born 12.03.2002. in Belgrade, Serbia.
Timeline
Customer Service Representative
Few Private Companies in Serbia
02.2024 - Current
Lifeguard
Graduated in Economics - Finance, Banking, Insurance
College of Business Economics And Entrepreneurship
High School Diploma -
Gimnazija ,,Sveti Sava'' (High School)