Smaah Sangweni
New York,NY
Summary
Compassionate and highly dependable professional with a 10-year career dedicated to high-level caregiving and 5 years of experience in airline customer service with United Airlines. Expert in managing the safety and well-being of others in high-stakes environments. Specialized in supporting elderly clients through Stroke Recovery, Alzheimer’s, and Parkinson’s, as well as providing trusted childcare. Proven ability to remain calm, professional, and empathetic in fast-paced, crisis-oriented situations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
UNITED AIRLINES
01.2021 - Current
- Facilitate seamless check-in and boarding for 100+ passengers per flight, ensuring 100% compliance with federal safety and security protocols.
- Navigate complex ticketing and travel disruptions, providing calm and effective solutions for passengers during high-stress operational periods.
- Coordinate with flight crews and airport operations to ensure on-time departures and a safe travel experience.
Senior Caregiver & Childcare Provider
PRIVATE FAMILIES & STAFFING AGENCY
01.2013 - 01.2025
- Specialized Elder Care (Stroke, Alzheimer’s, & Parkinson’s):
- Stroke Recovery: Provided vital support for clients recovering from strokes, including assisting with speech exercises, monitoring for secondary symptoms, and helping regain mobility.
- Memory & Neurological Care: Delivered 1-on-1 care for clients with Alzheimer’s and Parkinson’s, focusing on safety, dignity, and specialized daily routines.
- Health Monitoring: Managed complex medication schedules, documented vital signs, and acted as a primary liaison between medical teams and family members.
- Professional Childcare & Babysitting:
- Entrusted by families to provide safe, engaging care for infants and children of various ages.
- Managed all aspects of daily care, including meal preparation, school schedules, and emergency preparedness.
- Built long-term trust with parents through clear communication and a consistent 'safety-first' approach.
Education
High School Diploma/GED -
Liberty High School
New York, NYElectrical engineering
Sivananda Technical College
Skills
- Specialized Care: Stroke Rehabilitation Support, Memory Care (Alzheimer’s/Dementia), Parkinson’s Mobility Assistance
- Safety & Compliance: FAA Regulation Adherence, Emergency Response, First Aid/CPR, Medication Management
- Service Excellence: Conflict De-escalation, High-Volume Logistics, Multitasking, Patient & Passenger Advocacy
Certification
CPR/First Aid, United Airlines Training.
Languages
Zulu
Native or Bilingual
Timeline
Customer Service Representative
UNITED AIRLINES
01.2021 - Current
Senior Caregiver & Childcare Provider
PRIVATE FAMILIES & STAFFING AGENCY
01.2013 - 01.2025
Electrical engineering
Sivananda Technical College
High School Diploma/GED -
Liberty High School