Smail Velic
Santa Clara,US
Summary
Results-driven IT Support Specialist with a proven track record at Adecco, leveraging technical support and troubleshooting expertise to enhance client satisfaction. Skilled in data analysis and proficient in SQL and Tableau, I develop data-driven solutions that empower strategic decision-making and improve operational efficiency. Strong communicator dedicated to achieving measurable outcomes.
Overview
14
14
years of professional experience
Work History
IT Support Specialist
Adecco
Cupertino, CA
01.2024 - 09.2025
- Deliver technical support via phone, email, remote; resolved system issues, enhancing client satisfaction.
- Installed requested software, improving client operations and efficiency.
- Diagnosed and troubleshot system malfunctions, ensuring minimal downtime and operational continuity.
Data Analyst
Juniper Networks
San Jose, CA
10.2020 - 11.2023
- Analyzed datasets to uncover trends, enhancing business insights, and decision-making.
- Created Tableau dashboards to track KPIs, improving performance monitoring.
- Developed data-driven solutions, supporting strategic decisions with measurable outcomes.
- Extracted and transformed data using SQL, enhancing data accuracy and accessibility for stakeholders.
Property Manager
Mission Villa Realty
Santa Clara, CA
09.2015 - 09.2020
- Managed operations for multiple properties, ensuring tenant satisfaction and timely maintenance.
- Evaluated rental applications, conducted thorough checks, approved tenants based on criteria.
- Handled maintenance requests efficiently, enhancing tenant retention and property value.
Security Guard
Securitas Security Services USA
Menlo Park, CA
07.2011 - 04.2015
- Monitored access points ensuring safety compliance and swift emergency response.
- Conducted routine patrols, identifying and resolving security breaches effectively.
- Responded promptly to alarms and disturbances, minimizing potential threats.
- Monitored surveillance footage to detect suspicious activities, contributing to a marked decrease in security breaches.
Education
Bachelor of Science - Management Information System
San Jose State University
San Jose, CA06.2020
Skills
- Data Analysis
- Tableau
- SQL
- Python
- Technical support
- Troubleshooting techniques
Timeline
IT Support Specialist
Adecco
01.2024 - 09.2025
Data Analyst
Juniper Networks
10.2020 - 11.2023
Property Manager
Mission Villa Realty
09.2015 - 09.2020
Security Guard
Securitas Security Services USA
07.2011 - 04.2015
Bachelor of Science - Management Information System
San Jose State University