SMAJIL CAUSEVIC

• Managed meter data analysis to enhance accuracy, reliability, and integrity
• Perform data validation and reporting to identify discrepancies and support business operations
• Collaborated with cross-functional teams to investigate and resolve data discrepancies
• Utilized Excel and internal systems to streamline reporting processes and enhance data management
• Collaborated with cross-functional teams to identify areas for service improvement, implementing changes to exceed client expectations.
• Analyzed service requests, billing issues, and account discrepancies to support timely customer resolutions.

• Acted as a primary point of contact for customers, delivering high-quality service and support across phone, email, and chat, while representing National Grid with professionalism.
• Responded promptly to customer requests regarding products, services, account issues, and general company information, consistently meeting service-level expectations.
• Leveraged Salesforce and CSS to effectively review billing histories and update account information, ensuring accurate customer records.
• Navigated high-pressure escalated situations, mediating conflicts and providing solutions that enhanced customer satisfaction and upheld company policies.
• Leveraged Salesforce and CSS to review billing histories, update account information, and maintain precise, up-to-date customer records.
• Reviewed daily dispatch reports to process overrides in Salesforce, coordinating and scheduling service orders to optimize workflow and timely service delivery.
• Developed and maintained Excel reports for dispatch teams, organizing windowless orders to enhance operational visibility and streamline scheduling.

• As a Cashier/Stocker at Kinney Drugs, I played a pivotal role in delivering exceptional customer service and ensuring efficient store operations.
• Managed customer interactions, cash handling, and inventory management for seamless store operations.
• Assisted customers in identifying needs and provided tailored product recommendations.
• Adapted to varied work schedule to support team needs and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Guided customers through purchase processes, aiding in item location and enrollment in reward programs.

As a dedicated Business Administration student at the State University of New York at Oswego, I am equipped with a comprehensive understanding of business principles and practices, preparing me for success in the dynamic world of commerce. Coursework in accounting, marketing, finance, excal, data analytics.