Smaly Chham
Garland,TX
Summary
- Organized Auto Detailer with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
- Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
- Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
5
5
years of professional experience
Work History
Auto Detailer
Enterprise Rent-A-Car
10.2022 - Current
- Wiped down and polished interior and exterior surfaces.
- Promoted company services through word-of-mouth marketing efforts and positive customer interactions, driving business growth.
- Provided exceptional customer service and addressed customer inquiries.
- Reported daily work progress and encountered problems to management.
- Inspected vehicles and equipment for visible damage.
- Maintained records of cleaning activities.
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
- Applied fuel additives to help clean and protect engines.
- Polished windows and mirrors of vehicles and equipment.
- Test drove vehicles and reported identified issues to management.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
Server/Bartender
The Office Bar & Grill
11.2018 - 09.2022
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Inspected dishes and utensils for cleanliness.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Bachelor of Science -
Southern New Hampshire University
Hooksett, NH2026
Skills
Ensuring that customers have a positive interaction with the product or service
Passion for customer service
Resolving any issues comprehensively and satisfactorily
Empathetic
Dedication to delivering exceptional service
Computer Skills
Accountability
Communication
Thrive on feedback
Goal-Oriented
Reliable
Enthusiastic
Languages
Cambodian
Professional Working
laotian
Limited Working
Timeline
Auto Detailer
Enterprise Rent-A-Car
10.2022 - Current
Server/Bartender
The Office Bar & Grill
11.2018 - 09.2022
Bachelor of Science -
Southern New Hampshire University
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