Smaylin Castro
Houston,TX
Summary
Dedicated and results-driven leasing agent with 5 years of experience driving sales growth and providing exceptional customer service. Proven ability to work well under pressure, with a strong passion for marketing and a keen eye for detail. Seeking to leverage my skills and experience to transition into a marketing role and continue growing professionally.
Overview
5
5
years of professional experience
Work History
Leasing Agent
St James Place Apartments
Houston Tx
09.2025 - 01.2026
- Facilitated lease signings, ensuring compliance with company policies and legal requirements.
- Developed marketing materials for vacant units, enhancing visibility in the local market.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Participated in property inspections to prepare for move-ins and move-outs.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Organized community events to foster a positive living environment and increase resident retention rates.
Leasing Agent Assistant
Oaks on Bissonnet Apartments
04.2025 - 08.2025
- Managed rental payments, ensuring accurate records for financial reporting purposes.
- Collaborated with maintenance staff to ensure timely completion of tenant requests and work orders.
- Developed strong relationships with tenants through proactive communication and excellent customer service skills.
- Facilitated smooth move-ins and move-outs by coordinating schedules and communicating expectations clearly with tenants.
- Maintained a high level of organization within the leasing office, contributing to a professional environment.
- Conducted property tours for prospective tenants, showcasing features and benefits of each unit.
- Enhanced tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
Leasing Agent
Oakwood Villa Apartments
08.2020 - 05.2024
- Utilized strong communication skills to interact with potential residents, showcasing apartments and amenities.
- Demonstrated ability to work well under pressure, handling multiple inquiries and applications simultaneously.
- Developed problem-solving skills, effectively resolving resident concerns and issues.
- Consistently met or exceeded leasing targets, contributing to the property's success.
- Collaborated with the team to maintain a clean and organized leasing office environment.
- Achieved second-longest tenure among leasing agents, demonstrating dedication and commitment to the role.
Education
GED - undefined
Skills
- Quick learner, eager to learn new concepts and technologies
- Proficient in computer applications, with ability to learn new software rapidly
- Excellent communication, social, and interpersonal skills
- Reliable, responsible, organized, and respectful
- Ability to work well under pressure and handle difficult situations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Leasing Agent
St James Place Apartments
09.2025 - 01.2026
Leasing Agent Assistant
Oaks on Bissonnet Apartments
04.2025 - 08.2025
Leasing Agent
Oakwood Villa Apartments
08.2020 - 05.2024