Shahara McClary

• Assist and monitor home and school pediatric patients. Perform various functions ranging from vitals to epilectic care to activities of daily living to assisting with physical therapy functions.

• Administered subcutaneous and intramuscular injections alongside medications.
  Took vital signs and recorded patient data for clinical review. Oversaw diabetic management, providing essential support and guidance. Delivered wound care and assisted patients with daily living activities.
  Admitted patients and coordinated discharges to optimize flow. Managed foley catheter and tracheostomy care to maintain patient health. Accurately input prescription requests and doctors’ orders into system.

• Administered medications, subcutaneous and intramuscular injections for patient care. Took vital signs and documented findings accurately in charts. Assisted patients with activities of daily living to promote independence. Provided wound care and managed foley catheter and tracheostomy needs. Entered doctors' orders and prescription requests into medical systems.
  Managed diabetic care protocols to maintain optimal health outcomes.

• Visit patients’ homes, obtain vitals, assess, monitor, and educate patients, charting, patient coordination, wound care, enter doctors’ orders and prescription requests, Foley catheter care, collect lab specimens, blood draws, and diabetic management.

Supported residents during mealtimes and daily living activities, enhancing overall care. Recorded all resident activities in electronic systems for effective monitoring. Alerted nursing staff to skin concerns and any changes in resident conditions.

• Reconciled company refund accounts to ensure accuracy and compliance.
  Documented account details for streamlined reporting and auditing. Performed data entry tasks to maintain up-to-date financial records.
  Prepared electronic refunds in a timely manner to enhance customer satisfaction. Calculated refunds accurately based on established criteria. Assisted accountants with various financial tasks to support operations.

• Facilitated transition for newly hired agents from training to independent work.
  Monitored and educated new agents to ensure effective integration into roles.
  Provided constructive feedback on agent performance to supervisors and trainees.
  Assisted new agents in developing skills necessary for success in their positions.

• Conducted inbound and outbound calls, offering comprehensive customer assistance.
  Resolved delinquent accounts by collecting payments and managing customer inquiries. Ensured accurate record-keeping by updating customer information regularly. Supported applicants in completing applications and navigating the website. Educated clients regarding student loans, focusing on delinquency status awareness.

• Ensured effective supervision of groups of children during diverse activities. Facilitated organization of group activities to enhance participation and interest. Monitored activities to guarantee safety and engagement among all children. Supported homework completion, fostering academic achievement. Served meals according to established dietary standards.

• Processed transactions through cash register, ensuring accuracy and efficiency. Delivered exceptional customer service by effectively addressing needs and inquiries. Maintained stocked shelves to support sales and meet inventory requirements. Coordinated organization of party orders for streamlined service delivery. Facilitated party order taking by capturing all necessary details accurately.
  Sanitized workspaces regularly to maintain high cleanliness standards. Responded to phone inquiries, providing timely information and assistance.