Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Samara Mckinley
The Woodlands,TX
Work Preference
Summary
Organized administrative professional with strong management experience, skilled in coordinating operations, leading teams, and supporting daily workflows. Proficient in scheduling documentation, meeting coordination, and optimizing systems and metrics while facilitating clear communication and effective processes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager
SmartStop Self Storage
Magnolia, TX
09.2025 - Current
- Managed daily operations of storage facilities and ensured compliance with safety standards.
- Oversaw inventory management and maintained accurate records of storage units.
- Coordinated facility maintenance and repairs to ensure optimal functionality.
- Conducted regular inspections to maintain facility cleanliness and organization.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed customer feedback data to develop action plans for improving services offered.
General Manager
Salad and Go
Spring, TX
03.2024 - 09.2025
- Recruited and trained restaurant staff in alignment with corporate standards.
- Organized and managed staff schedules to ensure efficient operations.
- Conducted timely and constructive performance evaluations for staff members.
- Enforced established systems and protocols consistently across operations.
- Managed disciplinary actions and employee terminations in adherence to policy.
- Supervised food preparation, ensuring compliance with health and safety standards.
- Addressed customer complaints, resolving issues diplomatically.
- Estimated food and beverage costs while minimizing wasteful practices.
- Managed inventory and procured necessary food and supplies efficiently.
- Prepared and submitted operational reports and documentation for management review.
New Student Advisor (remote)
Ultimate Medical Academy
Tampa, Florida
03.2022 - 02.2024
- Assist students in developing educational and career plans.
- Monitor student progress and implement intervention strategies as needed.
- Guide students through course selection and registration processes.
- Offer resources and referrals for additional student support services.
- Facilitate workshops and seminars on academic skills and career planning.
- Collaborate with faculty and staff to support student success.
- Address and resolve student concerns and issues promptly.
- Guided new students through enrollment processes and academic requirements.
- Collaborated with faculty to enhance student engagement and resources.
- Assisted in creating support programs for diverse student populations.
- Maintained accurate records of student interactions and advising sessions.
- Counseled individual students on issues related to academic performance or personal challenges.
- Advocated on behalf of new students in order to ensure they received appropriate resources and support services needed for success.
Benefits Verification Specialist
CVS Specialty Pharmacy
Remote, TX
10.2019 - 02.2022
- Coordinated with insurance providers to confirm patient eligibility.
- Maintained accurate records of patient interactions and verification outcomes.
- Assisted patients in understanding their benefits and coverage options.
- Communicated effectively with healthcare providers for necessary documentation.
- Performed follow-up calls to verify that insurance companies received requests for authorization of services.
- Created reports summarizing the status of pending benefit verifications.
- Researched discrepancies between patient records and insurance company records.
- Reviewed and verified eligibility of patients for benefits coverage.
Office/Property Manager
Highland March
Braintree, MA
01.2016 - 08.2019
- Designed and configured workspace layouts tailored to client requirements.
- Provided diverse workspace options, including private offices, co-working spaces, and meeting rooms.
- Ensured the availability and functionality of essential office equipment and amenities such as Wi-Fi and printers.
- Managed bookings and contractual agreements for the workspace.
- Ensured compliance with health and safety regulations within the workspace.
- Oversaw cleaning, maintenance, and security operations to maintain a professional environment.
- Addressed and resolved client issues and complaints efficiently.
- Participated in marketing and promotional activities to attract new clients.
- Maintained accurate financial records and processed payments for services rendered.
- Monitored industry trends to deliver innovative and appealing workspace solutions.
Assistant Property Manager
Hallkeen Properties
Norwood, MA
07.2013 - 01.2016
- Managed rent collection, orchestrating the eviction process with legal counsel to ensure adherence to legalities and prompt resolution of outstanding payments.
- Supported leasing operations by bolstering marketing efforts and ensuring strict compliance with Fair Housing and ADA guidelines.
- Executed property showings, mediated tenant disputes, and conducted move-out inspections to maintain high levels of tenant satisfaction and uphold property conditions.
- Supervised the processing and annual recertification of LIHTC/Housing voucher applications, maintaining detailed records to meet various housing regulation requirements.
Administrative /Medical Assistant
Allcare Medical Concierge
Boston, MA
10.2008 - 07.2013
- Managed front-office duties, including patient reception, appointment scheduling, prior authorizations and insurance verification to ensure seamless clinic operations.
- Conducted EKGs, recorded patient vitals, and prepared equipment for echocardiograms and non-stress tests, aiding in diagnostics and patient assessments.
- Liaised with external healthcare providers to arrange diagnostic procedures and maintained accurate medical records, contributing to comprehensive patient care.
- Introduced operational improvements and advanced technologies that enhanced clinic productivity and increased patient satisfaction.
- Assisted healthcare providers with patient intake and electronic medical record documentation.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Handled billing inquiries and insurance verification to support financial processes.
Education
Associate's degree - Health and Human Services
Ultimate Medical Academy
Houston, TX08.2026
Associate of Arts - Business Administration
Massasoit Community College
Brockton, MA05.1997
Skills
- Performance evaluations
- Supervision and training
- Budget coordination
- Market growth
- Operations oversight
- Budget allocation
- Team training and development
- Expense control
- Training and coaching
- Customer relations
- Risk management
- Schedule management
- Business administration
- Staff development
- Labor cost controls
- Customer retention
- Vendor partnerships
- Problem resolution
- Process automation
- Advertising and marketing
- Sales expertise
- Multi-unit operation management
- MRP and ERP systems
- Inventory management
- Career planning
- Student advising
Certification
• Notary Public Commissions, State of Texas, 10/01/25
Timeline
Manager
SmartStop Self Storage
09.2025 - Current
General Manager
Salad and Go
03.2024 - 09.2025
New Student Advisor (remote)
Ultimate Medical Academy
03.2022 - 02.2024
Benefits Verification Specialist
CVS Specialty Pharmacy
10.2019 - 02.2022
Office/Property Manager
Highland March
01.2016 - 08.2019
Assistant Property Manager
Hallkeen Properties
07.2013 - 01.2016
Administrative /Medical Assistant
Allcare Medical Concierge
10.2008 - 07.2013
Associate's degree - Health and Human Services
Ultimate Medical Academy
Associate of Arts - Business Administration
Massasoit Community College