Summary
Overview
Work History
Education
Skills
Languages
Timeline
StoreManager

Smeet Joshi

Parsippany,NJ

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer relations industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

9
9
years of professional experience

Work History

Store Manager

Parsippany's Best Pizza
Parsippany, NJ
06.2016 - Current
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Maintained high customer satisfaction by offering friendly and knowledgeable service to all guests.
  • Provided professional telephone customer service pertaining to orders, promotions, store operations and products.
  • Prioritized and completed tasks throughout every shift to support store operations.
  • Performed daily activities, including housekeeping and inventory management to keep store operations running smoothly.
  • Recognized for exceptional shift performance.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.

Veterinarian Technician

Rahway Animal Hospital
Rahway, New Jersey
03.2021 - 04.2022
  • Examined animal patients, asking pet owners appropriate questions regarding behavior, eating habits and sleeping.
  • Assisted veterinarians during surgical procedures by organizing operating room by preparing necessary tools and equipment.
  • Managed medical intervention and therapy for animals in collaboration with veterinarian.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Comforted clients when pets were sick or dying and provided listening ear.
  • Restrained animals of all sizes appropriately during veterinary examinations and when immunizations were given.
  • Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
  • Answered owner animal health questions and advised on best care practices.
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.

Customer Service Representative Manager

Lake Hiawatha Swim Club
Lake Hiawatha, NJ
06.2016 - 09.2018
  • Kept reception area clean and neat to give visitors a positive first impression.
  • Collected membership payments from clients and updated account balances.
  • Gave clients appealing tours and descriptions of services and amenities.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of the visit, and directed to specific offices.
  • Resolved customer problems and complaints through communication and guidance.

Education

Bachelor of Arts - Legal Studies

Berkeley College Night Class
Woodland Park, NJ
04.2023

High School Diploma -

Parsippany High School
Parsippany, NJ
07.2020

Skills

  • Relationship building and management
  • Customer Relations
  • POS systems
  • Excellent customer service skills
  • Goals and Performance
  • Customer-oriented
  • Scheduling
  • Dependable and reliable
  • Decision-making skill
  • Strong multi-tasking
  • Systems and software programs

Languages

English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Professional Working
Urdu
Native or Bilingual

Timeline

Veterinarian Technician

Rahway Animal Hospital
03.2021 - 04.2022

Store Manager

Parsippany's Best Pizza
06.2016 - Current

Customer Service Representative Manager

Lake Hiawatha Swim Club
06.2016 - 09.2018

Bachelor of Arts - Legal Studies

Berkeley College Night Class

High School Diploma -

Parsippany High School

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