Sergio Gonzalez
Customer Success And People Development
Tucson,AZ
Summary
Educator, and developer, of people and organizations with years of experience in higher education, non-profits and global Fortune 500 companies. Comprehensive experience in workshops, trainings and demonstrations, as well as, project coordination and management. Broad experience in working with non-profit leadership, mentoring employees and students, and collaborating with partners. Demonstrated success in various roles pertaining to: pre-sales, developing team building programs, mentoring, workshop facilitation, new-hire training, customer training and creating new internal and external training materials.
Overview
9
9
years of professional experience
Work History
Customer Success Manager
GR8 People
08.2021 - 08.2023
- Managed new, and existing, customer trainings, training plans, success plans and strategic goals for over 50 customers.
- Created training, and reference, materials for both internal and external use
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Created and maintained comprehensive customer success documentation for internal and external use.
Business Consultant
ADP
01.2018 - 08.2021
- Evaluated situations and delivered targeted solutions using various tools and resources via demonstrations, workshops or other customer interactions
- Achieved 100%+ annual quota for KPIs every fiscal year
- Championed six specialties including having responsibility of being Non-Profit team lead
- Mentored, and trained, new hires as well as complete leadership development training.
Client Product Specialist
ADP
03.2016 - 01.2018
- Managed multiple territories nationally of existing customers in a mid-market space
- Held account reviews, aided in adding services and sales order creation & execution
- Mentored, and trained, new hires across teams and business units.
New-Hire Instructor
Total Transit
01.2016 - 03.2016
- Contract role as head of all new-hire training and orientation
- Facilitated learning with creation of engaging written and oral assignments.
- Developed a transitional new-hire digital program for acquisition.
Re-Entry Enrollment Advisor
Northcentral University
05.2014 - 12.2015
- Helped students complete applications and navigate admissions processes.
- Trained and mentored junior enrollment professionals.
Education
Bachelor of Science - Communication
Arizona State University
Tempe, AZ 08.2008 - 2012.05
Skills
Customer Training
undefinedTimeline
Customer Success Manager
GR8 People
08.2021 - 08.2023
Business Consultant
ADP
01.2018 - 08.2021
Client Product Specialist
ADP
03.2016 - 01.2018
New-Hire Instructor
Total Transit
01.2016 - 03.2016
Re-Entry Enrollment Advisor
Northcentral University
05.2014 - 12.2015
Bachelor of Science - Communication
Arizona State University
08.2008 - 2012.05
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