S'Mia Davidson
Kernersville,NC
Summary
Degreed Analytical professional specialized in enhancing employee experience and onboarding processes. Leverages data tracking and HR support to streamline operations and boost engagement, contributing to improved efficiency and satisfaction. Proven ability to communicate effectively and resolve issues, fostering collaboration in diverse work environments.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Employee Experience Analyst
Newell Brands
11.2024 - 01.2026
- Coordinated onboarding processes, tracked background checks, and ensured timely completion.
- Responded to employee inquiries and escalated concerns to management.
- Maintained confidentiality while handling employee records and sensitive workplace information
Consumer Service Rep
Newell Brands
02.2023 - 11.2024
- Delivered high quality customer support by resolving product questions, complaints, and escalated concerns through clear communication and empathy
- Responded to product recall inquiries, ensuring compliance with safety procedures and providing accurate information to customers
- Documented interactions to maintain compliance and support effective reporting and internal tracking
Point of Service
Bethany Medical
Winston-Salem
08.2022 - 11.2022
- Engaged patients in discussions about financial obligations to improve clarity and awareness.
- Completed payment posting for insurers and patients to ensure accurate financial records.
- Confirmed patient appointments to support an organized and efficient clinic workflow.
- Implementation of HIPAA and insurance regulations
Head Teller
First Bank
Winston-Salem
08.2019 - 08.2022
- Processed deposits, withdrawals, and account maintenance requests, ensuring accuracy and confidentiality in customer service transactions
- Audited and balanced teller drawers, vault cash, and ATM totals, ensuring compliance with banking regulations
- Ensured adherence to banking security procedures and internal controls during daily operations
Education
Bachelor of Science - Mental Health Counseling
Winston-Salem State University
Winston-Salem, NC 08.2025 - 07.2026
A.S. - Science
Forsyth Technical Community College
Winston-Salem, NC 08.2020 - 05.2022
Diploma - Medical Billing & Coding
Living Arts Institute
Winston-Salem, NC 08.2018 - 09.2019
Skills
- Employee Experience & Engagement
- HR Support & Onboarding
- Background Check Processing
- Customer Service & Issue Resolution
- Data Tracking & Reporting
- Process Improvement
- Pre-Appointment Verification
- Verification of Insurance Coverage
- ICD-10, CPT & HCPCS Knowledge
- Financial processing
- Business development
- Account maintenance
Timeline
Bachelor of Science - Mental Health Counseling
Winston-Salem State University
08.2025 - 07.2026
Employee Experience Analyst
Newell Brands
11.2024 - 01.2026
Consumer Service Rep
Newell Brands
02.2023 - 11.2024
Point of Service
Bethany Medical
08.2022 - 11.2022
A.S. - Science
Forsyth Technical Community College
08.2020 - 05.2022
Head Teller
First Bank
08.2019 - 08.2022
Diploma - Medical Billing & Coding
Living Arts Institute
08.2018 - 09.2019