Multidisciplinary Management Professional with over twenty years of leadership in Operations, Security Management, and Contract Administration. Achieved high ratings in government security inspections through effective administration of security policies and procedures while directing projects valued up to $870 million. Focused on streamlining processes, enhancing productivity, and fostering collaboration across all organizational levels.
Managed daily office operations in partnership with leadership and local Principals, ensuring seamless workflow and operational efficiency.
Develop and manage the annual budget; monitor financial performance and implement strategies to meet financial goals.
Coordinate with HR, Payroll, and Benefits teams to support local recruiting, onboarding, and employee engagement.
Designed and launched a new hire buddy system that successfully embraced new employees and contributed to a more inclusive company culture.
Lead performance management efforts for local support staff, including mentoring, and professional development.
Supervised support staff, reception, office services, and facilities, coordinating with national teams to enhance information governance and service delivery.
Coordinate workplace moves and seating assignments for all new and existing staff members.
Oversaw all aspects of facilities management, including maintenance, renovations, purchasing, and space planning, to ensure a safe, efficient, and well-maintained work environment.
Strategically managed facility needs and resources, aligning them with organizational goals to enhance operational efficiency and workplace satisfaction.
Planned and executed internal and external social events in partnership with the marketing team to enhance client relations and bolster the company's brand reputation.
Implemented team development and local engagement activities that increased cross-departmental collaboration and strengthened company values.
Facility Security Manager (March 2010 – Present)
Serve as the primary point of contact between United States Government (USG), HSPD-12 authorities, Contracting officers and Project Managers.
Managed and safeguarded all confidential documents, ensuring strict compliance with federal security regulations.
Processed security clearances, special access requests and other personnel actions.
Ensured proper storage, safeguarding, and disclosure of classified information in accordance with federal standards.
Developed and implemented secured project scope policies and security procedures.
Conducted and maintained organization-wide security training programs and policy compliance initiatives.
Designed, implemented, and audited the security program per U.S. Government regulations and directives.
Perform security audits, inspections and self-assessments to ensure compliance and mitigate risks.
Investigated security incidents and recommended corrective actions to prevent recurrence.
Provided guidance to managers and staff regarding security regulations, protocols and best practices.
Maintain contractual security obligations in accordance with Performance Work Statements.
Establish and self-certified an Insider Threat Program following Defense Counterintelligence and Security Agency (DCSA) requirements.
Contract Administrator (July 2005 – March 2020)
Tracked and managed construction project data across multiple platforms, ensuring timely updates and compliance with project specifications.
Oversaw and enforced the project Quality Assurance/Quality Control (QA/QC) plan.
Coordinated project documents and records among architects, engineers and designers.
Reviewed and processed product data and submittals for approval and compliance.
Conducted weekly job site visits to monitor construction progress and adherence to specifications.
Achievements:
Identified inefficiencies in the firm’s legacy digital workspace, leading the transition to a more intuitive platform, cutting software expenses.
Enhanced employee engagement during the pandemic, maintaining morale and fostering connections across 10 global offices.
Promoted an inclusive culture, ensuring employees felt valued and supported by integrating employee feedback into operations and communications strategies.
Partnered with leadership to implement strategies that supported a culture of inclusion and equity.
Streamlined office operations by developing efficient communication channels and supporting employee-facing events that bolstered community and collaboration.
Contract Administrator
3 Years 5 Months
LEO A Daly | 04.2001 - 09.2004
Maintained submittals and RFI logs, ensuring timely responses aligned with contract timeline constraints.
Tracked reports for the incoming RFIs and Submittals to be responded on a routine basis.
Coordinated and managed Bid Submissions.
Tracked incoming RFI and submittal reports to ensure routine and timely responses.
Coordinated and managed bid submissions, facilitating clear communication and adherence to project requirements.
Managed project Quality Assurance and Quality Control plan.
Attended weekly meetings to monitor the construction of a project.
Prepared and placed Advertisements.
Office Manager/Bookkeeper
2 Years
Total Computer | 03.1999 - 03.2001
Streamlined office procedures to enhance operational efficiency and reduce processing times.
Implemented new scheduling systems that improved resource allocation and staff productivity.
Trained and mentored administrative staff on best practices for office management and operations.
Managed vendor relationships to ensure timely delivery of supplies and services, enhancing workflow continuity.
Developed and enforced policies that improved compliance with organizational standards and regulations.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Office Manager/Executive Assistant
3 Years
PrinVest Corporation | 03.1996 - 03.1999
Conducted regular assessments of office processes, identifying areas for improvement to boost performance.
Oversaw budget management, optimizing resource allocation for various departmental needs effectively.
Led cross-functional teams in project initiatives aimed at enhancing overall office functionality and cohesion.
Conducted periodic audits of office procedures to identify inefficiencies or redundancies that could be addressed for improved productivity.
Education
Business-Certification - Project Management
University of the District of Columbia | Washington | 01-2020
High School Diploma - Business Economic and Public Policy
George Washington University | Washington | 01-1996
Skills
Employee engagement
Regulatory Compliance
Community building
Facility management
Vendor negotiations
Workday
OfficeSpace
Employee Experience & Engagement
Human resources
Document control
Office administration
Office Culture & Community Building
Event Planning
Organizational leadership
Contract management
Accomplishments
Worked directly with senior leadership to develop and administer $200,000 per year department budget.
Affiliations
National Organization of Minority Architects (NOMA)
District of Columbia Building Industry Association (DCBIA)
Society of American Military Engineers (SAME)
Certification
[Area of certification], [Company Name] - [Timeframe]
Administrator/Operations Manager/Assistant Administrator/Office Manager at Outreach Health Services, Outreach Home CareAdministrator/Operations Manager/Assistant Administrator/Office Manager at Outreach Health Services, Outreach Home Care