- Creative Writing
- Photography
- Strategy Games chess
- Personal Development and Self-Improvement
- Flying and Aviation
Smit Shah
Laurel,MD
Summary
Dynamic professional with a proven track record in customer service and cash handling, honed at notable employers like Dunkin Donuts. Excelled in fostering teamwork, resolving customer issues with a positive attitude, and enhancing operational efficiency. Fluent in English, Hindi, and Gujarati, adept at leveraging communication skills to achieve and surpass goals.
Overview
4
4
years of professional experience
Work History
Team Member
Blaze Pizza
11.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Shift Leader
Dunkin Donuts
03.2021 - 09.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Cashier
7 Eleven Store
06.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Science - Engineering
University of Maryland, College Park
College Park, MD06-2027
Private Pilot Degree - Aviation
Brett Aviation
Baltimore, MD08-2021
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Cash handling
- Computer skills
- Goal setting and achievement
- Product knowledge
- Order preparation
- FLUENT IN English, Hindi, and Gujarati
Interests
Timeline
Team Member
Blaze Pizza
11.2024 - Current
Cashier
7 Eleven Store
06.2022 - 02.2023
Shift Leader
Dunkin Donuts
03.2021 - 09.2024
Bachelor of Science - Engineering
University of Maryland, College Park
Private Pilot Degree - Aviation
Brett Aviation
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