Smita Singhal

• Led and scaled a global team of Quality Engineers and SEITs across multiple product lines, fostering a culture of quality and continuous improvement.
• Directed QA strategy and execution, balancing workload across FTEs and contractors while maintaining high delivery standards and aligning with business goals.
• Collaborated with stakeholders to establish key performance indicators for the QA team, driving continuous improvement efforts throughout the organization.
• Led strategic improvements in automation and performance testing, enhancing test reliability and accelerating release cycles through smarter tooling and process optimization.
• Implemented risk-based testing strategies that prioritized high-risk scenarios, enabling efficient use of resources during tight deadlines.
• Managed sprint-level quality reviews, ATCM preparation, and traceability of test cases and plans, ensuring compliance with KPIs and regulatory standards.
• Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
• Mentored and developed QA talent, driving 82% employee engagement through coaching, skills development, and performance-focused training modules.
• Oversaw vendor relationships to ensure adherence to quality standards during outsourced projects or collaborations.
• Maintained a high standard of product performance by conducting thorough regression testing on each release.
• Pursued professional development through regular internal trainings focused on technology and leadership to strengthen quality systems and continuous improvement.

Key Achievements

• Achieved 92% test coverage and reduced escaped defects by 12% over 9 months, surpassing quality assurance targets and strengthening product reliability across multiple releases.
• Led cross-functional collaboration with Support and Engineering to enhance defect management processes—improving root cause analysis, streamlining QA workflows, and increasing accuracy in quality reporting, contributing to a 4% reduction in defect rate over 6 months and a CSAT score of 87%.
• Cut manual testing effort by 50%, enabling faster release cycles and allowing QA resources to focus on higher-value automation and performance testing.
• Improved cycle time by 8%, accelerating delivery pipelines and release velocity.
• Conducted RCA for Sev 3 client bugs, implementing corrective actions that improved defect detection and reduced regression incidents.
• Designed and implemented scorecard-based QA assessments across product lines, conducted monthly to align team performance with delivery goals and executive expectations—driving transparency, accountability, and continuous improvement.
• Regularly presented ATCM reviews and quality metrics, influencing roadmap decisions and resource allocation.
• Ensured 100% compliance with QA standards and audit requirements across all product lines.

• Led and executed QA initiatives across enterprise platforms, driving continuous improvement and fostering a company-wide quality mindset.
• Directed multiple QA projects, mentoring onsite and offshore teams to deliver high-quality software solutions.
• Established QA practices for the e-commerce platform, enabling smooth digital rollouts and boosting Net Promoter Score (NPS).
• Defined KPIs and quality metrics to enhance release predictability and product reliability.
• Introduced the company's first agile test automation framework across squads, accelerating test cycles and improving coverage.
• Managed end-to-end system testing across browsers and devices, including analysis, planning, execution, and defect tracking.
• Drove QA strategy for Web and Mobile (front-end and back-end), collaborating on CI/CD pipelines and dual test-environment strategies.
• Partnered with Principal Engineers and Architects to develop holistic test strategies from unit to functional testing.
• Built and led a high-performing QA team, delivering targeted training and performance evaluations.
• Represented QA in all scrum ceremonies, ensuring active engagement and alignment with development goals.
• Established robust quality documentation systems that ensured traceability throughout the entire production lifecycle.

• Managed testing and deployment for e-commerce websites and mobile apps, contributing to improved repeat purchase rates (RPR).
• Led comprehensive testing efforts including smoke, functional, regression, integration, and end-to-end testing.
• Oversaw release lifecycle coordination across multiple applications, ensuring timely and stable deployments.
• Collaborated with developers on code merges and branching strategies to streamline release processes.
• Formalized defect management processes and implemented JIRA for test planning, execution, and auditing.
• Conducted responsive design testing across devices to ensure seamless user experiences.
• Acted as primary liaison with customer QA stakeholders, maintaining transparency and trust.
• Researched and adopted QA best practices, introducing tools and methods that increased productivity and reduced costs.
• Mentored junior team members in quality assurance best practices, fostering a culture of continuous improvement.