Kristine Vo

AmeriCam offers eClosing solutions customized to fit customer needs, working with real estate agents, lenders, and title companies to accommodate an eClosing that fits customer's needs

• Orders and schedules all signing appointments, including coordinating between homeowner, sales, and Notary/Attorney, improving the company's overall efficiency
• Liaise with external partners and coordinate activities critical for signing
• Maintains a detailed and accurate calendar, ensuring all deadlines, appointments, and meetings are efficiently managed, resulting in improved time management for the department
• Collaborate with internal teams and other departments to identify and correct solutions promptly.
• Prepared and prioritized calendars and correspondence.
• Scheduled appointments between clients and customers and internal staff members.
• Updated contact lists regularly when changes occur in employee status or contact information.

Champion Title is an agent for the following national title insurance underwriters: Chicago Title Insurance Company, First American Title Insurance Company, Commonwealth Land Title Insurance Company, and Fidelity National Title Insurance Company

• Demonstrated knowledge of our company's process flow and the company's workflow from beginning to end
• Developed a spreadsheet with HOA and payoff contacts to reduce time spent on the ordering process, which was well-received and implemented by management
• Enhanced the customer service experience by promptly addressing inquiries and effectively referring clients to appropriate contact points
• Reviewed files for accuracy from title report/search, payoffs, surveys, lien search, and estoppels to identify title issues
• Communicated in a professional, personable manner with lenders, real estate offices, and service companies to obtain the information needed for the closing
• Mentored and trained new employees to familiarize them with job responsibilities and organizational procedures
• Alleviated issues quickly by communicating with clients and providing thorough steps for successful resolution.
• Ensured proper security measures were taken when handling sensitive customer data.
• Communicated effectively with borrowers regarding changes or issues that arose during the processing period.
• Identified areas where processes can be improved upon to increase efficiency and productivity.
• Displayed strong telephone etiquette, effectively handling difficult calls.

Champion Title is an agent for the following national title insurance underwriters: Chicago Title Insurance Company, First American Title Insurance Company, Commonwealth Land Title Insurance Company, and Fidelity National Title Insurance Company

• Trained and mentored seven new employees on the classification of loan closing documents, navigating organization workflow automation software, and obtaining payoff statements
• Practiced constant multi-tasking to handle a high volume of tasks and requests and maintained electronic and paper databases and filing systems with utmost accuracy
• Followed market trends to stay up to date on new products and services
• Provided support to other departments and staff.
• Scanned and uploaded loan and related documents into the system.