Smitha Nair
Round Rock
Summary
A 15+ year’s experienced and talented business analyst who has the motivation and right skill sets needed to ensure targets are met and everything gets done on time and to scope. I am highly organized, ambitious, driven and possess the capability to develop solutions with quality. I have the ability to build a profitable relationship with customers and key decision makers alike.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Analyst and QA Lead
Wipro Ltd
12.2019 - 09.2023
- Client : Apple, Kellogg’s
- Duties
- Analyze client’s business requirements and processes through document analysis, meetings, JAD Sessions and workflow analysis and creating well written user stories with complete acceptance criteria.
- Backlog grooming and Prioritizing user stories in the backlog.
- Gap Analysis & Change in scope.
- Business Process Re-engineering and software process flow improvement.
- Design Mockups and UI Screens as solutions of business needs.
- Conduct levels of testing including functional, regression, IT E2E and UAT to verify client’s needs are met.
- Collaborate with different systems and business to facilitate the projects. Also engages with development team and Scrum masters to build and evaluate new features and products.
- Identify root cause of system glitches in Apple Online Stores/ Apple store App and Kellogg’s payroll system which are JAVA Based Applications.
- Project Management in Octane Pro including project planning, work breakdown and time tracking.
- Communicate project status by constructing easy to understand comprehensive reports.
- Identify and Mitigate risk and Sign off on the Project Plan and Design.
- Create Test Plan , Test Strategies and Test Scripts and Kickoff Integration Testing & UAT.
- Sign off on the project in IT, UAT & Production.
- Managed and Mentored Onsite/offshore team members.
- Well versed in Agile methodologies.
Business Analyst and Sr. Test Lead
Xilligence
03.2018 - 05.2019
- Client : DAC Group
- Duties
- Decomposed Epics into User Stories. Assisted Product Owner in writing user stories.
- Prioritized user stories collaborating with business and project team and maintained product backlog.
- Collaborated with clients and business to ensure high-value applications development.
- Developed test plans and executed them.
- Testing DAC GROUP internal Web Applications end-end with Application Server JAVA Based.
- System testing, regression testing and functionality testing.
- Retested and re-evaluated after debugging applications.
- Mentored Team members on the Application and process.
- Well versed in Agile Methodology.
- Reporting project status to various stakeholders.
- Managed an offshore peak team of 5 member
Business Analyst and Technical Test Lead
Infosys
05.2017 - 08.2017
- Client : Apple
- Duties
- Gathering requirements from already existing PL/SQL Stored Procedures in production.
- Drafting the requirement into ARD CA tool for functional flow.
- Keeping open issues and Daily Project tracker in lieu of milestones to be achieved.
- Reporting project status to various Apple stakeholders.
- Interacted with Clients and external ARD CA teams to bring the pilot project forward.
- Managed an offshore peak team of 6 member.
Business Analyst and Project Co-ordinator
NOA
01.2015 - 01.2017
- Responsible for managing new requirements as well as existing issues. Also, in charge of engaging business teams and technical teams in issues resolution and development.
- Client : NOA Healthcare
- Duties
- Gathering requirements and coming up with mock screens to address the new requirements.
- Managing requirements in Jira and prioritizing them.
- Led project teams to achieve customer requirements and internal and external milestones.
- Conducted internal and external meetings with clients and project teams.
- Bringing together necessary resources to deliver on client objectives.
- Ensured that the developed project is according to the expected client requirements by conducting user acceptance testing.
- Preparing Estimation for the projects under pipeline.
- Evaluated Risk assessment and mitigation plans.
- Encouraged best practices in Project Management and Project Planning.
- Led a team of 5 offshore resources.
Business Process Consulting / Systems Analyst (Sales)
Exilant Technologies Pte LTD
08.2013 - 03.2014
- Client : Apple
- Duties
- Eliciting and analyzing issues / new requirements.
- Tracking Issues/New Requirements in Espresso.
- Giving continuous accurate and relevant feedback to Senior Managers and technical teams.
- Reviewing existing issues and looking for new development opportunities.
- Bringing together necessary resources to deliver on client objectives.
- Ensuring End – End Project Delivery by interacting with various stakeholders.
- Ensuring that the sales database is always up to date and accurate.
- Implementing sales strategies and plans.
- Ensuring that proper procedures and practices are in place so that maximum efficiency is achieved.
- Acting as an ambassador of the business at all times.
Lead Business Analyst / Principal Consultant (Banking)
Oracle Financial Services Software Ltd
12.2008 - 07.2013
- Client : Barclays Bank Egypt, Canara Bank, Syndicate Bank, Yes Bank, Dhanalaxmi Bank, Laxmi Vikas Bank.
- Duties
- Requirements Study, Requirements Analysis, Regulations Analysis, Approach Study.
- Facilitating sessions with business to identify the business flows and determine whether any current or proposed systems are impacted by the changes.
- Developing a work plan detailing the tasks and effort required to achieve the changes required.
- Converting the requirements into functional specs.
- Managing change in requirements.
- Obtaining buy-in across multiple departments.
- Ensuring timeliness of delivery.
- Project Management – Resource and Quality, Project lifecycle management closely working with SQAs.
- Created Microsoft Project Plan for resource distribution against various tasks to track progress.
- Interaction with 3rd party vendors to assess if their product would fit into Oracle’s Product for enhancements.
- Product designing and participate in product development.
- Managed and mentored a team of 5 people team.
Product Management / Project Analyst (Marketing)
Infosys Technologies Pvt Ltd
08.2003 - 11.2008
- Client: Apple
- Duties
- Requirements Study, Requirements Analysis.
- Gap Analysis
- Interaction with various departments to discuss the services that would be provided and to take their inputs.
- Interaction with different vendor to discuss various requirements and to figure out the products available in the market.
- Client Interaction for Requirement Analysis, issue resolution.
- Project Management – Resource Planning and Task Allocation. Project Estimation, Scheduling, Task tracking.
- Quality control for the Project.
- Managing change in requirements.
- Obtaining buy-in across multiple departments.
- High Level Design, Code Review.
- Project implementation in Production.
- Ensuring timeliness of product delivery.
- Mentoring Team Members with a peak size of 7 members.
- Projects included various Java Based applications and Migration of PL/SQL based Application into JAVA.
Business Architect / Network Engineer (Marketing)
Nest Connectivity Solutions Pvt Ltd
09.2002 - 08.2003
- Client: Various Organizations Like Cochin Shipyard Ltd, Apollo Tyres, Kerala Feeds Ltd etc.
- Duties
- Requirements Study, Requirements Analysis.
- Designing the services.
- Proposal Developer for a variety of networking projects. Duties included estimation and project bid preparation.
- Quality documentations.
- Managing the project, analyzing current work practices and coordination of deliverables.
Education
International MBA - Marketing
Ulyanovsk State University
01.2015
Post Graduate Diploma - Computer Application
Kerala State Govt.
01.2002
B.TECH - Electrical & Electronics Engineering
M.G University
01.2001
Skills
- Data Preparation, Data Modeling and Data Predicting using MS-Excel, R (Programming Language), SQL and Tableau
- Business Analytics using MS-EXCEL ,R (Programming Language), SQL and Tableau
- Requirements Gathering, Requirements Analysis and Requirements Documentations
- Gap Analysis
- Managing Change in requirements
- Creating BRD and Functional Specs
- Creating User Stories
- Decomposing Epics into User stories
- Prioritizing user stories
- Test Plans creation and Test Strategy preparation
- Test case execution and Bug reporting
- Retesting and evaluation of bugs
- Defect analysis using Fishbone Diagram and Pareto Chart
Certification
- Post Graduate Program in Business Analytics 2024 University of Minnesota, Carlson School of Management
- ISTQB Certified Tester Foundation Level 2015 Indian Testing Board (ITB)
- Certified Software Testing Professional 2015 Govt. of India
- Certified Software Testing Automation Specialist 2015 Adept Technologies, Cochin, India
AREAS OF EXPERTISE
- PRIMARY SKILLS
- Business Process Analysis.
- Requirement specifications gathering and documentation. Business Systems Analysis.
- Marketing and Banking Domain expertise.
- In-Depth knowledge of Oracle PL/SQL, UNIX, Java, HTML, JavaScript.
- Comprehensive knowledge of UML and Bug tracking tool Jira & Radar.
- Extensive experience with planning documents.
- Usability focused functional design and testing. Providing UAT Support for Business.
- MANAGERIAL
- Able to work independently in a fast paced and rapidly changing environment.
- Can identify threats as well as opportunities.
- Developing and motivating teams to do better. Cross-Functional team co-ordination.
- Strong in MS office, MS Project and Microsoft Visual Studio Online.
- Comfortable in dealing with Senior Managers or Executives.
- Develop business relationships. Customer Relationship Management.
- PERSONAL
- Able to cope with pressure and work in a fast-paced environment.
- Willing and capable of learning and adapting quickly.
- Understanding a client’s needs and issues from a business point of view.
- Ability to communicate in a clear and effective manner.
- Having the patience to deal with multi decision making processes.
- High level of personal organization and time management skills.
- Ability to always maintain self-motivation and be consistently pro-active.
Timeline
Business Analyst and QA Lead
Wipro Ltd
12.2019 - 09.2023
Business Analyst and Sr. Test Lead
Xilligence
03.2018 - 05.2019
Business Analyst and Technical Test Lead
Infosys
05.2017 - 08.2017
Business Analyst and Project Co-ordinator
NOA
01.2015 - 01.2017
Business Process Consulting / Systems Analyst (Sales)
Exilant Technologies Pte LTD
08.2013 - 03.2014
Lead Business Analyst / Principal Consultant (Banking)
Oracle Financial Services Software Ltd
12.2008 - 07.2013
Product Management / Project Analyst (Marketing)
Infosys Technologies Pvt Ltd
08.2003 - 11.2008
Business Architect / Network Engineer (Marketing)
Nest Connectivity Solutions Pvt Ltd
09.2002 - 08.2003
Post Graduate Diploma - Computer Application
Kerala State Govt.
B.TECH - Electrical & Electronics Engineering
M.G University
International MBA - Marketing
Ulyanovsk State University