Smith Eutrope Zephirin
Saint Louis
Summary
Dedicated and professional social services professional with a talent for problem-solving. Strong background in client support and advocacy, specializing in managing client cases and providing necessary resources for success. Thrives in a team-oriented environment and is adaptable to changing needs. Committed to achieving impactful outcomes that make a difference. Known for effectively managing client cases and ensuring access to essential resources. Experienced with client advocacy, resource coordination, and case management. Utilizes strong interpersonal skills to build trust and support clients effectively. Demonstrated track record of navigating complex social service systems to achieve positive outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Caseworker (contract)
International Institute
05.2024 - 01.2025
- Resettlement and placement for new arrivals, provide orientation and support
Writing (contract)
Outlier
02.2024 - 05.2024
- Company Overview: remote
- Tested AI models to provide results of their conversations whether friendly, negative or direct
- Remote
Haitian Creole transcription (contract)
MC Translation
11.2023 - 02.2024
- Transcribed Haitian Creole audio and video
Customer sales representative (outbound)
Cox Communications
04.2023 - 11.2023
- Created sales opportunities through attractive presentations of products and services
- Maintained a positive tone and shared empathy
Customer Sales & Service Representative (inbound)
Simplice Enterprise
07.2020 - 10.2022
- Exceeded call service targets by placing food orders
- Received positive survey feedback for performance bonuses and incentives
- Achieved 248 new customers during contract period
Team Leader
MAS Lakansyel S.A.
06.2018 - 12.2019
- Led a team of 9 people at a finished goods warehouse
- Organized team work and delegated tasks
- Managed barcode scanning on an SAP system
- Established sales orders through a GT Nexus system
- Supervised the use of a metal detection machine
Education
Bachelor's Degree - Software Development
BYU Idaho online
01.2026
Certificate - Life, Professional and Student skills, Writing and Mathematics
BYU Pathway Worldwide
03.2024
Skills
- Workflow Automation Expertise
- Strong Attention to Detail
- Technical Skills Development
- Cross-Functional Cooperation
- Strategic Issue Identification
- Skilled at Managing Multiple Tasks
- Strong Interpersonal Communication
- Client interaction
- Case information confidentiality
- Highly effective communication
- Client advocacy
- Issue identification and resolution
Accomplishments
- Achieved resettlement by completing orientation with accuracy and efficiency.
Certification
- Basic Life Support Certification (BLS)
Languages
Spanish
Professional Working
French
Professional Working
English
Professional Working
Timeline
Caseworker (contract)
International Institute
05.2024 - 01.2025
Writing (contract)
Outlier
02.2024 - 05.2024
Haitian Creole transcription (contract)
MC Translation
11.2023 - 02.2024
Customer sales representative (outbound)
Cox Communications
04.2023 - 11.2023
Customer Sales & Service Representative (inbound)
Simplice Enterprise
07.2020 - 10.2022
Team Leader
MAS Lakansyel S.A.
06.2018 - 12.2019
Certificate - Life, Professional and Student skills, Writing and Mathematics
BYU Pathway Worldwide
Bachelor's Degree - Software Development
BYU Idaho online
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