SNEHA CHALISE
Everett,WA
Summary
Persuasive customer service representative and writer with background in crafting engaging and innovative written content. Experience includes writing articles, blogs, web content and creative storytelling. Experienced in handling high-volume customer interactions with a calm, solution-focused approach. Adept at using persuasive language to upsell services, retain clients, and foster long-term customer relationships. Known for going the extra mile to ensure every customer feels heard, valued, and satisfied.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Judd and Black Electric Inc
Lynnwood, USA
04.2024 - Current
- Handled a high volume of daily inbound and outbound calls regarding luxury appliances providing white-glove service to high-end clientele.
- Utilized various CRM software platforms such as ReliaSale and ReliaServ to manage customer profiles, service requests, and follow-up communications.
- Delivered personalized assistance on product inquiries, warranty coverage, service scheduling, and order updates for luxury appliance lines.
- Maintained accurate and detailed customer records to ensure seamless service and consistent client satisfaction.
- Worked closely with service technicians, sales teams, and logistics to coordinate timely and premium-level customer support
Writer/Editor
Freelance
Everett, USA
09.2021 - Current
- Created clear, engaging, and accurate written content for various platforms.
- Edited and proofread materials to ensure grammatical accuracy and brand consistency.
- Collaborated with teams to understand content needs and audience.
- Research topics to enhance credibility and depth of content.
- Maintained and updated style guides as needed.
- Ensured timely delivery of all writing assignments.
- Adapt tone and style to suit different formats and target audiences.
Marketing Specialist
Yarn and Knits
Las Vegas, USA
03.2019 - 03.2024
- In charge of advertising, marketing and budgeting of the business.
- Developed and executed marketing campaigns to drive brand awareness and lead generation.
- Conducted market research to identify trends, target audiences, and competitor.
- Managed social media platforms, content creation, and community engagement.
- Collaborated with sales and product teams to align marketing strategies.
- Analyzed campaign performance and prepared reports with actionable insights.
- Coordinated with external vendors and agencies for marketing initiatives.
Education
High School Diploma -
Richardson High School
Richardson, Texas07-2014
Skills
- Microsoft Excel
- Microsoft Office
- Adobe Photoshop
- Technical writing
- Copywriting
- Translation services
- SEO strategies
- Customer support
- Project/campaign execution
- Multitasking and organization
- Attention to detail
- Critical thinking
- Leadership
- Team work
- Time Management
Timeline
Customer Service Representative
Judd and Black Electric Inc
04.2024 - Current
Writer/Editor
Freelance
09.2021 - Current
Marketing Specialist
Yarn and Knits
03.2019 - 03.2024
High School Diploma -
Richardson High School