SNEHA THOMAS SHAUN
Danbury
Summary
Healthcare finance and patient access professional with more than 15 years of progressive experience in healthcare operations, revenue cycle management, patient financial services, insurance verification, reimbursement analysis, and customer service. Holds a Master of Science in Finance and a Bachelor of Science in Accounting. Proven expertise in Medicare and Medicaid regulations, insurance authorizations, patient financial counseling, revenue cycle processes, and healthcare compliance. Recognized for strong analytical abilities, leadership experience, operational efficiency, and commitment to delivering exceptional patient and financial outcomes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Pre-Service Specialist III
NUVANCE HEALTH
Danbury, CT
10.2023 - Current
- Ensure timely completion of all admission notifications and insurance authorization requirements.
- Monitor compliance with payer-specific guidelines to secure approvals and prevent reimbursement delays.
- Support revenue cycle objectives through accurate insurance verification and authorization management.
- Coordinate with clinical and administrative teams to facilitate seamless patient access services.
Patient Access Liaison II
NUVANCE HEALTH
Danbury, CT
08.2018 - 10.2023
- Provided functional guidance and support to Patient Access staff.
- Performed advanced registration and admitting functions for inpatient and outpatient services.
- Educated patients regarding financial responsibilities, insurance coverage, and payment obligations.
- Assisted in maintaining departmental compliance with healthcare regulations and organizational policies.
Patient Access Liaison I
NUVANCE HEALTH
Danbury, CT
04.2018 - 07.2018
- Facilitated patient scheduling, registration, and admissions processes to ensure a positive patient experience.
- Collected and verified demographic, insurance, and financial information to ensure accurate patient records.
- Performed insurance eligibility verification and obtained required documentation.
- Supported efficient patient flow and reduced registration-related delays.
Patient Financial Services Reimbursement Analyst I
NUVANCE HEALTH
Danbury, CT
02.2017 - 03.2018
- Responded to patient inquiries regarding billing, reimbursement, denials, and financial assistance programs.
- Updated insurance records and processed hardship approvals and denials.
- Collected patient payments and established payment arrangements when appropriate.
- Posted cash receipts and maintained accurate patient account records.
- Assisted in resolving reimbursement issues and improving account resolution outcomes.
Revenue Qualification Specialist
APRIA HEALTHCARE
Plainview, NY
08.2007 - 09.2009
- Verified commercial insurance, Medicare, and Medicaid coverage for accuracy and completeness.
- Resolved insurance discrepancies to ensure timely reimbursement.
- Educated patients regarding insurance benefits, coverage limitations, and financial responsibilities.
- Supported revenue integrity through accurate benefit verification and documentation.
Records Coordinator
GENTIVA HEALTH SERVICES
Plainview, NY
03.2006 - 03.2007
- Maintained patient medical records in compliance with Department of Health regulations and agency policies.
- Managed home healthcare billing and collections activities.
- Ensured accuracy and confidentiality of patient information.
- Supported administrative and financial operations within the organization.
Assistant Manager
WALGREENS INC.
Forest Hills, NY
07.2003 - 02.2006
- Supervised daily store operations and managed a workforce of more than 30 employees.
- Oversaw scheduling, employee training, customer service, and operational performance.
- Maintained inventory controls and supported financial accountability measures.
- Assisted in achieving operational and customer satisfaction goals.
Education
Master of Science - Finance
Southern New Hampshire University
Hooksett, NH12-2016
Bachelor of Science - Accounting
SUNY Empire State College
Saratoga Springs, NY12-2014
Associate Degree - Computer Networking Technology
Remington College
Tampa, FL01-2002
Skills
- Microsoft Excel
- Microsoft Office Suite
- Financial Reporting
- Data Management
- Insurance Eligibility Systems
- Electronic Medical Records (EMR)
- Revenue Cycle Systems
- Patient Registration Systems
- Healthcare Billing & Reimbursement Platforms
Certification
- Certified Healthcare Access Associate (CHAA)
- National Association of Healthcare Access Management (NAHAM)
- 2018 – Present
Timeline
Pre-Service Specialist III
NUVANCE HEALTH
10.2023 - Current
Patient Access Liaison II
NUVANCE HEALTH
08.2018 - 10.2023
Patient Access Liaison I
NUVANCE HEALTH
04.2018 - 07.2018
Patient Financial Services Reimbursement Analyst I
NUVANCE HEALTH
02.2017 - 03.2018
Revenue Qualification Specialist
APRIA HEALTHCARE
08.2007 - 09.2009
Records Coordinator
GENTIVA HEALTH SERVICES
03.2006 - 03.2007
Assistant Manager
WALGREENS INC.
07.2003 - 02.2006
Bachelor of Science - Accounting
SUNY Empire State College
Associate Degree - Computer Networking Technology
Remington College
Master of Science - Finance
Southern New Hampshire University
CORE COMPETENCIES
- Healthcare Finance & Accounting
- Revenue Cycle Management
- Patient Financial Services
- Financial Analysis & Reporting
- Insurance Verification & Authorization
- Medicare & Medicaid Regulations
- Budgeting & Financial Operations
- Patient Access Management
- Accounts Receivable Support
- Cash Posting & Payment Processing
- HIPAA Compliance
- Staff Training & Supervision
- Data Analysis & Spreadsheets
- Process Improvement
- Customer Service Excellence