Snehal Jadhav
Allen,TX
Summary
With over a decade of Salesforce expertise, I excel as a dedicated program manager adept at delivering sophisticated, forward-thinking solutions. My goal is to empower clients in reaching their business objectives through strategic use of Salesforce platforms and products. Holding a master's degree in information technology and a robust background in accounting and finance, I bridge the gap between technical intricacies and business needs effectively. I am committed to continuous learning, embracing emerging technologies and industry best practices, and I thrive on sharing my expertise to foster team and client success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Product Manager - Salesforce
Jade Global
Allen, TX
08.2023 - Current
- I am currently employed at Uber, a leading company in the ride-sharing industry, where I manage the Salesforce Org.
- Prioritizing the product backlog based on business value, effort, and dependencies to create a well-structured product roadmap.
- Collaborate across functions to deliver Salesforce support across approximately 11 lines of business at Uber.
- Strategize for the onboarding of new Uber business lines into the Salesforce Org.
- Define and regularly update Objectives and Key Results (OKRs) in JIRA for the Salesforce Org, with biweekly progress updates and mid-year reassessment for adjustments and new Key Results (KRs).
- Develop comprehensive proposals for Lines of Business (LOBs) including project timelines, scope, problem statements, current versus future states, implementation plans, business process flows, Salesforce Architecture, and data migration plans.
- Monitor product progress throughout sprints, making critical decisions and accepting completed work from the team.
- Actively participate in daily stand-ups, sprint planning meetings, sprint reviews, and retrospectives to ensure alignment on product vision and value delivery within the team.
Sr. Salesforce Business System Analyst
Data AI
Round Rock, TX
02.2022 - 06.2023
- Integrated DocuSign with Salesforce for the Deal Desk team to send order forms and NDA forms for Signature using DocuSign with SF.
- Skilled in the use of Salesforce Conga CPQ for efficient management of order form templates.
- Streamlined Salesforce integration with Slack to automate notification of sales activities to the CSM.
- Integrated Salesforce with Refinitiv's World-Check One product, a vital screening platform designed to enhance due diligence in combating financial crime, bribery, and corruption.
- Managed the creation and implementation of new products in Salesforce CPQ by setting up product rules, price rules, approvals, and various configurations to ensure seamless product launches.
- Streamlined the management of Conga templates for Order form generation by taking on tasks such as layout updates, content edits, and display of terms and conditions.
- Enhanced efficiency by reviewing and streamlining workflow rules, resulting in a single flow per Object. Identified and eliminated unnecessary or outdated legacy rules.
- Integrated Chili Piper with Salesforce as a powerful scheduling and lead-routing solution, facilitating faster booking of meetings for revenue teams.
- Successfully completed Profile and Role maintenance cleanup project by sanitizing the instance using BOFC app.
- Initiated a screen flow that displays all relevant information for verification purposes after a deal is closed by the Deal Desk team.
Sr. Salesforce Business Systems Analyst
Jade Global
San Francisco, CA
03.2020 - 02.2022
- Demonstrated strong project management skills by successfully handling multiple projects concurrently, such as Saba now Cornerstone and Skout merging with Barracuda.
- Led the successful integration of Skout with Barracuda on CRM Sales Cloud through effective execution of the Data Migration project. Defined scope and completed seamless setup of Skout products in Barracuda Salesforce CPQ.
- Led discovery sessions and oversaw enhancements in Salesforce Sales Cloud, Service Cloud, and CPQ technology. Regularly facilitated daily Scrum calls with offshore teams.
- Prepared Product Backlog and conducted Sprint Planning to facilitate efficient project management.
- Evaluated defects in Fresh Service, resolved production issues in Saba, and formulated test cases for User Acceptance.
- Served as a link connecting customers and developers
- Increased operational effectiveness through the implementation of DocuSign and enhancement of Order documents using DocGen in Saba Salesforce.
Salesforce Business Analyst
Wells Fargo
05.2018 - 12.2019
- Applied Agile/SCRUM methodologies to efficiently manage and progress project goals.
- Enhanced system comprehension by utilizing MS Visio for creating process representations like As-is and To-be diagrams, data flow diagrams, and process flow diagrams.
- Managed Salesforce CRM Sales and Service Clouds, developing customized business processes in collaboration with stakeholders and Business Users.
- Conducted productive brainstorming sessions with development teams to analyze requirements and gather stakeholder input, translating them into functional specifications
- Created specialized dashboards based on specific functional needs, effectively meeting diverse user requirements.
- Served as a vital link connecting customers and developers in the resolution of application problems, ensuring robust business connections.
Salesforce Business Analyst
Cisco
03.2017 - 05.2018
- Contributed to sprint planning sessions to identify key features and functionalities for a new application aligning with business requirements.
- Successfully leveraged Data Loader to seamlessly manage data transfer between Salesforce Objects and CSV files by extracting and loading information.
- Conducted User Acceptance Testing to validate system changes before releasing them into production environment.
- Customized Applications, Page Layouts, Lookup Fields, Standard Related Lists, Tabs, and defined dependent Pick Lists.
- Used JIRA for delivering and maintenance of project, preparing product backlog, sprint planning and defect management.
- Participated in setting up test plans; conducted tests; documented results; communicated findings to stakeholders.
Salesforce Business Analyst
AEP
01.2016 - 02.2017
- Performed GAP analysis to understand the gap between the present and proposed project with the sole objective of identifying customization/ enhancement needs.
- Assisted development team to translate requirements into Business, Functional and Technical specifications documents.
Business Analyst
MACE Pvt. Ltd.
Pune
03.2012 - 12.2014
- Participated I participated in analyzing business requirements and collaborated with Business Users to understand existing processes.
- I presented team KPIs using dashboards to management and prepared training documents for new team members. I coordinated with external resources, such as the team in Germany, designed the test plan and strategy.
Business Analyst
Ujwal Engineering Pvt. Ltd.
Pune
03.2011 - 02.2012
- Converted client requirements into BRDs, led testing for user acceptance. Travel to client workplaces to address business needs and took a lead role in demo sessions and product delivery.
Data Analyst
KPIT Cummins Infosystems
Pune
08.2009 - 02.2011
Education
MBA - Accounting And Finance
University of Pune
IndiaMaster of Science - Information Technology
Texas State University
TexasSkills
- Requirements Gathering
- Business Analysis
- Data Migration
- Process Automation
- Agile Methodology
- Stakeholder Management
- Communication and Team Collaboration
- Technical Documentation and Reporting
- Excellent Communication
- Task Prioritization
- Decision-Making
- Problem-Solving
Certification
Salesforce Administrator
Salesforce Service Cloud Consultant
References
References available upon request.
Timeline
Product Manager - Salesforce
Jade Global
08.2023 - Current
Sr. Salesforce Business System Analyst
Data AI
02.2022 - 06.2023
Sr. Salesforce Business Systems Analyst
Jade Global
03.2020 - 02.2022
Salesforce Business Analyst
Wells Fargo
05.2018 - 12.2019
Salesforce Business Analyst
Cisco
03.2017 - 05.2018
Salesforce Business Analyst
AEP
01.2016 - 02.2017
Business Analyst
MACE Pvt. Ltd.
03.2012 - 12.2014
Business Analyst
Ujwal Engineering Pvt. Ltd.
03.2011 - 02.2012
Data Analyst
KPIT Cummins Infosystems
08.2009 - 02.2011
MBA - Accounting And Finance
University of Pune
Master of Science - Information Technology
Texas State University
Salesforce Administrator
Salesforce Service Cloud Consultant
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