Summary
Overview
Work History
Education
Skills
Certification
Workethics
Timeline
Generic
SNEHALATHA S

SNEHALATHA S

Chennai,Tamilnadu

Summary

To secure a challenging position in your esteemed organization and to build a career with leading corporate of hi-tech environment, which will help me to explore myself fully and realize my potential. Eager to share the knowledge and expertise gained throughout my career with my peers.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Care Advisor

Clarivate
10.2019 - Current
  • Expertise in providing technical support through e-mail, chat, and phone calls to Authors, researchers and scientists all over the globe on our various subscription-based products
  • Co-ordinating with internal stakeholders to resolve the customer's issue
  • Accolades: Provided cross-training to the internal team members and helped to clear the backlogs with 100% accuracy for 2022
  • Highest productivity in the team for the year 2022 with 157%
  • Star employee of the month - WOW award winner for May and July 2022.

Sr. Tech Support Engineer

CSS Corp
03.2015 - 02.2019
  • Provide technical support for the Networking device
  • Isolating the ongoing issues and submit report to the client
  • Discussing the escalated issues to the client by video conference
  • Handling billing issues for the customer.

Sr.Customer Service Executive

Serco Global services
01.2013 - 05.2014
  • Viewing Customer Ledgers directly analyzing customer payments, calculating the Loan ledger account accurately
  • Transfer the funds the to customer a/c directly & Post the Entries for the Suspense & AR a/c and draft the Final Response letter to the customer.

Sr. Transaction Processor

Mphasis an HP Company
Bangalore, California
01.2010 - 10.2012
  • Validating and processing of Internal Transfer (Transfer within TD Ameritrade Accounts) Sending Notification Mails to Clients regarding transfer status
  • Follow up with the client to resolve the issue work items and processing the request.

Education

MBA - Accounting & Finance

IGNOU University
Bangalore
01.2015

B.Com - Accounting and Finance

Annamalai University
Bangalore
01.2009

II PUC - Accounts

BMP College
Bangalore
01.2006

SSLC -

Govt. High School, Bangalore
01.2004

Skills

  • SALESFORCE CRM
  • FRESHDESK CRM
  • PROJECT MANAGEMENT
  • RISK MANAGEMENT
  • MICROSOFT OFFICE TOOLS

Certification

  • Micro soft office
  • MSA – Python, Sql, .Net, Java

Workethics

  • Hard working
  • Time Management
  • Positive attitude
  • Effective listening
  • Ability to Multi-task

Timeline

Customer Care Advisor

Clarivate
10.2019 - Current

Sr. Tech Support Engineer

CSS Corp
03.2015 - 02.2019

Sr.Customer Service Executive

Serco Global services
01.2013 - 05.2014

Sr. Transaction Processor

Mphasis an HP Company
01.2010 - 10.2012

MBA - Accounting & Finance

IGNOU University

B.Com - Accounting and Finance

Annamalai University

II PUC - Accounts

BMP College

SSLC -

Govt. High School, Bangalore

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SNEHALATHA S