SNO WILLIAMSON
Willowbrook,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Tier 2 Customer Service Representative
Comcast
Woodridge, IL
03.2007 - 04.2015
- Provided customer service to customers with technical issues, answering questions and troubleshooting problems and billing
- Provided back-up support when colleagues were unavailable due to illness or vacation time off.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
One-on-One Paraprofessional
Chicago Park Dist
Chicago, IL
06.2004 - 08.2006
- Provided direct one-on-one support to students with disabilities in an educational setting.
- Supported the teacher in delivering lesson plans, and adapting instruction as needed for individual student needs.
- Created and implemented compliant IEPs, progress reports and state-specific special education documentation.
One-on-One Paraprofessional
Valley View School District
Bolingbrook, IL
03.2000 - 08.2006
- Provided direct one-on-one support to students with disabilities in an educational setting.
- Monitored student performance and provided feedback regarding progress towards goals set by IEP teams.
- Participated in meetings and trainings designed to further develop skills necessary for working with special education students.
- Certificate of Achievement Managing Antisocial Behavior
Education
Associate of Science - Human Development
College of DuPage
Glen Ellyn, ILSkills
- Performance Tracking
- Complaint Management
- Call Handling
- Email Etiquette
- Customer Service
- Security Protocols
- Complaint Resolution
Timeline
Tier 2 Customer Service Representative
Comcast
03.2007 - 04.2015
One-on-One Paraprofessional
Chicago Park Dist
06.2004 - 08.2006
One-on-One Paraprofessional
Valley View School District
03.2000 - 08.2006
Associate of Science - Human Development
College of DuPage
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