Snowden Hoban
Kansas City,MO
Summary
Result driven marketing professional with a track record of managing, implementing, executing and monitoring impactful marketing campaigns. Extensive knowledge in project management, content development and event marketing. Known for interpersonal communication, creativity, analytical thinking, and adaptability.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
A Better Way Group/Budget Car Rental
01.2022 - 04.2023
- Worked closely with the Distribution Manager to ensure we could accommodate all reservations
- Achieved company customer service objectives through proper alignment of department policies with stated targets
- Enhanced customer experiences with improved team workflows and more effective solutions for common problems
- Maintained customer satisfaction by handling complex escalated customer concerns
Aisles Online Manager
HyVee Foods
02.2020 - 12.2021
- Delegated sections of E-Commerce orders to employees
- Implement new technology and logistics to scale with increasing online orders
- Developed comprehensive online marketing plans for various projects, contributing to overall company success
- Trained support staff in site implementation, updating and maintenance procedures
Campaign & Project Manager
Revenue River
04.2018 - 04.2019
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs
- Handled most of the quality assurance process to ensure grammar, style, voice, branding, and to exceed client's standards
- Incorporated best practice SEO strategies into content
- Ensured all content was aligned with clients' brand guidelines as well as voice and messaging
- Determined competitor voice & brand messaging to create differentiation
Public Relations & Events Specialist
Velocity Global
11.2017 - 03.2018
- Developed first PR strategy to define baseline KPI's
- Wrote and submitted awards for the company, CEO, and executives
- Cultivated and maintained meaningful relationships with media influencers
- Authored all press releases and managed strategic partnerships for joint PR opportunities
Markerting Director
GoPlan
01.2015 - 09.2016
- Created marketing plan for start up
- Conducted market research to identify new opportunities and target markets
- Wrote manual for remote Sales team on how to utilize CRM best practices
Exhibitor Services Specialist
Penton Media
10.2014 - 03.2016
- Managed, coordinated, and supported multiple corporate B2B events across numerous vertical markets
- Distributed event policies, booth guidelines, vendor information, pricing, ordering services and exhibitor service kits to exhibitors
- Served as the primary voice for our clients to internal show teams/onsite operations, partners
Exhibitor Services Coordinator
National Business Media
08.2013 - 09.2014
- Primary job responsibilities included regular client communications, show operations, sponsorship management and cross- team collaboration
- Produced original educational content, weekly exhibitor update, marketing collateral and sponsorship correspondences
Education
Bachelor of Science - Marketing
Regis University
05.2012
Skills
- Project management
- Relationship building/Client relations
- Email blasts and newsletters
- HubSpot, SalesForce, CRM management
- Event planning & logistics
- Social media strategy
- Content development
- Branding
- Campaign monitoring
Timeline
Customer Service Manager
A Better Way Group/Budget Car Rental
01.2022 - 04.2023
Aisles Online Manager
HyVee Foods
02.2020 - 12.2021
Campaign & Project Manager
Revenue River
04.2018 - 04.2019
Public Relations & Events Specialist
Velocity Global
11.2017 - 03.2018
Markerting Director
GoPlan
01.2015 - 09.2016
Exhibitor Services Specialist
Penton Media
10.2014 - 03.2016
Exhibitor Services Coordinator
National Business Media
08.2013 - 09.2014
Bachelor of Science - Marketing
Regis University
Similar Profiles
JASVINDER SINGHJASVINDER SINGH
Customer Service Representative at Avis Budget Group (Car Rental)Customer Service Representative at Avis Budget Group (Car Rental)
Brianna ChristoffersonBrianna Christofferson
Airport Manager at Thrifty Car Rental, Budget Car RentalAirport Manager at Thrifty Car Rental, Budget Car Rental
Anntoinita DavisAnntoinita Davis
Manager at Budget Car RentalManager at Budget Car Rental