Summary
Overview
Work History
Education
Skills
Timeline
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JASVINDER SINGH

SANTA CLARA,CA

Summary

Enthusiastic who leads branch staff in exceeding sales goals while delivering excellent customer service. Customer Service manager seeking an opportunity to use my customer service and management skills to improve Customer satisfaction.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Avis Budget Group (Car Rental)
San Jose, CA
11.2018 - 12.2019
  • Load and unload the cars in system for ready line so that our sales team could rent those cars.
  • Checked all load-related documentation to ensure that it is complete and accurate.
  • Helped the customer who has any problem to find their car. If costumer find any issue or problem with their car than helped them to arrange another car.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Senior Counselor & Visa Filing Manager

Aum Global Education Service Pvt. Ltd
Jalandhar, India, India
06.2010 - 01.2018
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Asigned clients/students and ensuring that they are serviced and guide well from start to finish of the Visa application process.
  • Admission and training/Counseling teams to educate them about visa rules.
  • Guide the students for their carrier in Abroad.
  • Welcomed guests and clients in an upbeat and friendly manner.
  • Gathered information to create Excel spreadsheets.
  • Developed more efficient filing systems and customer database protocols.
  • Facilitated day-to-day operations, including staff recruitment, public relations and business development.

Marketing Executive

Bajaj Allianz General Insurance Company Limited
Jalandhar, India, India
02.2008 - 05.2010
  • Boosted sales by developing new product marketing strategies.
  • Partnered with internal stakeholders to define marketing program requirements.
  • Managed new product and content releases.
  • Developed marketing strategies and campaigns each quarter.
  • Retain Company 's customer.
  • Produced engaging online marketing campaigns.

Marketing Executive

ICICI Lombard General Insurance Company Ltd
Jalandhar, India, India
07.2006 - 04.2008
  • Managed all company customer engagement campaigns.
  • Prepared detailed marketing forecasts on a daily, weekly and quarterly basis.
  • Developed and executed number integrated marketing plans each quarter.
  • Spearheaded the creation of blogs and social media content.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Managed new product and content releases.

Education

Bachelor of Arts - Arts

Guru Nanak Dev University
Amritsar, India
06-2006

High School Diploma -

Punjab School Education Board
Jalandhar, India
03-2003

Skills

  • Customer Service
  • Microsoft Office proficiency
  • Knowledge About all financial Documents
  • Dedicated team player
  • Mail management
  • Business development
  • Visa Counseling
  • Visa Filing
  • Client Coordination
  • Marketing strategies
  • Online marketing
  • Operations management
  • Public relations
  • Problem Solving

Timeline

Customer Service Representative

Avis Budget Group (Car Rental)
11.2018 - 12.2019

Senior Counselor & Visa Filing Manager

Aum Global Education Service Pvt. Ltd
06.2010 - 01.2018

Marketing Executive

Bajaj Allianz General Insurance Company Limited
02.2008 - 05.2010

Marketing Executive

ICICI Lombard General Insurance Company Ltd
07.2006 - 04.2008

Bachelor of Arts - Arts

Guru Nanak Dev University

High School Diploma -

Punjab School Education Board

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