JASVINDER SINGH
SANTA CLARA,CA
Summary
Enthusiastic who leads branch staff in exceeding sales goals while delivering excellent customer service. Customer Service manager seeking an opportunity to use my customer service and management skills to improve Customer satisfaction.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Avis Budget Group (Car Rental)
San Jose, CA
11.2018 - 12.2019
- Load and unload the cars in system for ready line so that our sales team could rent those cars.
- Checked all load-related documentation to ensure that it is complete and accurate.
- Helped the customer who has any problem to find their car. If costumer find any issue or problem with their car than helped them to arrange another car.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Senior Counselor & Visa Filing Manager
Aum Global Education Service Pvt. Ltd
Jalandhar, India, India
06.2010 - 01.2018
- Effectively controlled the release of proprietary and confidential information for general client lists.
- Asigned clients/students and ensuring that they are serviced and guide well from start to finish of the Visa application process.
- Admission and training/Counseling teams to educate them about visa rules.
- Guide the students for their carrier in Abroad.
- Welcomed guests and clients in an upbeat and friendly manner.
- Gathered information to create Excel spreadsheets.
- Developed more efficient filing systems and customer database protocols.
- Facilitated day-to-day operations, including staff recruitment, public relations and business development.
Marketing Executive
Bajaj Allianz General Insurance Company Limited
Jalandhar, India, India
02.2008 - 05.2010
- Boosted sales by developing new product marketing strategies.
- Partnered with internal stakeholders to define marketing program requirements.
- Managed new product and content releases.
- Developed marketing strategies and campaigns each quarter.
- Retain Company 's customer.
- Produced engaging online marketing campaigns.
Marketing Executive
ICICI Lombard General Insurance Company Ltd
Jalandhar, India, India
07.2006 - 04.2008
- Managed all company customer engagement campaigns.
- Prepared detailed marketing forecasts on a daily, weekly and quarterly basis.
- Developed and executed number integrated marketing plans each quarter.
- Spearheaded the creation of blogs and social media content.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Managed new product and content releases.
Education
Bachelor of Arts - Arts
Guru Nanak Dev University
Amritsar, India 06-2006
High School Diploma -
Punjab School Education Board
Jalandhar, India 03-2003
Skills
- Customer Service
- Microsoft Office proficiency
- Knowledge About all financial Documents
- Dedicated team player
- Mail management
- Business development
- Visa Counseling
- Visa Filing
- Client Coordination
- Marketing strategies
- Online marketing
- Operations management
- Public relations
- Problem Solving
Timeline
Customer Service Representative
Avis Budget Group (Car Rental)
11.2018 - 12.2019
Senior Counselor & Visa Filing Manager
Aum Global Education Service Pvt. Ltd
06.2010 - 01.2018
Marketing Executive
Bajaj Allianz General Insurance Company Limited
02.2008 - 05.2010
Marketing Executive
ICICI Lombard General Insurance Company Ltd
07.2006 - 04.2008
Bachelor of Arts - Arts
Guru Nanak Dev University
High School Diploma -
Punjab School Education Board
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