Shannon Haim
SENIOR SUPPLY CHAIN & OPERATIONS SPECIALIST
Dunwoody,GA
Summary
Certified Lean Six Sigma Green Belt with 10+ years of experience designing and leading end-to-end supply chain systems in medical and tech sectors. Built MagVenture’s U.S. warehouse from scratch and now manage $3M+ in global inventory, 100+ shipments monthly, and cross-border vendor relationships. Trusted for solving urgent logistics issues, improving delivery accuracy to 97%, and building operational systems that scale. Adept at cost reduction, compliance, and team training. Seeking mission-driven organizations that value sustainable growth, efficiency, and ethical operations.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Supply Chain Specialist
MAGVENTURE INC
03.2022 - Current
- Built and scaled U.S
- Warehouse and inventory system from scratch for national launch
- Manage $3M+ in local and international inventory across high-priority clinical and tech accounts
- Direct 100+ shipments/month; coordinate with freight forwarders, vendors, and Denmark HQ
- Reduced shipping errors by 35% and improved fulfillment accuracy to 97%+ through Lean process redesign
- Act as lead liaison to Denmark HQ for global PO alignment, trade compliance, and logistics escalation
- Implemented CRM transition from WebCRM to Salesforce; created SOPs and trained U.S
- Team
- Optimize shipping workflows to reduce transit delays, customs issues, and client impact
- Conduct performance analysis on supplier activity to inform contract negotiations and pricing
West Coast Branch Operations Manager & Regional Sales Representative
MAGVENTURE INC
04.2019 - 03.2022
- Managed branch operations, regional logistics, and customer support across West Coast accounts
- Oversaw $500K+ in annual order volume; coordinated fulfillment and tracked performance metrics
- Provided in-person demos and support for neuro/mental health clinic launches
- Maintained Salesforce CRM and produced reports for executive team
- Led day-to-day operations while acting as the point-of-contact for 20+ active clinics
Executive Assistant to CEO
NUTRA-CREATIONS
01.2018 - 03.2019
- Managed all executive travel, vendor coordination, and daily scheduling across 30+ recurring contacts and partners
- Researched 20+ competing supplement brands to inform executive product strategy and positioning
- Balanced confidentiality and operational problem-solving across projects
New Member Services Manager
MASSAGE ENVY
06.2016 - 03.2018
- Handled high-volume scheduling and customer service (200+ clients/week)
- Increased membership retention through proactive follow-ups and conflict resolution
- Managed retail inventory and assisted with staff coordination
Enrichment Program Coordinator
BELMONT VILLAGE SENIOR LIVING
07.2015 - 06.2016
- Designed and facilitated over 25 memory care programs, increasing resident participation by 30% within 6 months
- Collaborated with healthcare teams and documented daily behavioral updates for 40+ residents, improving care coordination and response time
- Established strategic partnerships with external organizations, expanding program reach and impact.
Learning Technology Specialist & Staff Assistant
CARF INTERNATIONAL
03.2008 - 07.2015
- Trained 50+ staff on CRM platforms and internal systems
- Developed e-learning content and knowledge resources across departments
- Delivered QA reporting and drove system improvements with highest team accuracy scores
Education
Bachelor of Arts - Psychology , Human Relations
University of Arizona
Tucson, AZ 05.2001 -
Skills
- Global Supply Chain Strategy
- Logistics Optimization
- Forecasting & Procurement
- Vendor Sourcing & Negotiation
- Salesforce & CRM Systems
- Regulatory Compliance
- Team Leadership & Training
- Process Improvement
- Inventory & Warehouse Management
Certification
Lean Six Sigma Green Belt
Professional Highlights
- Reduced shipping errors by 35%, improved on-time fulfillment to 97%
- Managed $3M+ in inventory and $500K+ in regional order operations
- Built high-trust vendor relationships resulting in priority handling and cost savings
- Recognized for problem-solving under pressure, system-building, and team mentorship
- Known for staying calm during chaos and turning inefficiency into opportunity
Timeline
Supply Chain Specialist
MAGVENTURE INC
03.2022 - Current
West Coast Branch Operations Manager & Regional Sales Representative
MAGVENTURE INC
04.2019 - 03.2022
Executive Assistant to CEO
NUTRA-CREATIONS
01.2018 - 03.2019
New Member Services Manager
MASSAGE ENVY
06.2016 - 03.2018
Enrichment Program Coordinator
BELMONT VILLAGE SENIOR LIVING
07.2015 - 06.2016
Learning Technology Specialist & Staff Assistant
CARF INTERNATIONAL
03.2008 - 07.2015
Bachelor of Arts - Psychology , Human Relations
University of Arizona
05.2001 -
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