So Vi
San Francisco,CALIFORNIA
Summary
Data Recovery Engineer with more than 17 years of experience. Areas of expertise include knowledge of hardware and software failure of all manufacturer hard drives. Excellent at juggling multiple tasks and working under pressure. Dedicated and focused to prioritize and complete. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Overview
28
28
years of professional experience
Work History
Vehicle Operator
Tesla
Fremont, California
02.2024 - 04.2024
- Adhered to company policies and safety protocols at all times while operating vehicles.
- Performed visual and mechanical inspections of components to ensure they met quality standards.
- Maintained detailed records of test results and reported any discrepancies to supervisors.
- Analyzed data from testing activities to identify trends in product performance.
- Ensured that all safety protocols were followed during testing operations.
- Troubleshot problems with test systems and identified solutions as needed.
- Operated specialized software applications used in product testing activities.
- Maintained a safe work environment by adhering to all relevant safety regulations.
UPS Seasonal Delivery Driver
UPS
South San Francisco, CA
11.2023 - 12.2023
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Scanned labels on letters or parcels to confirm receipt.
- Delivered packages and mail to residents and business within assigned area.
- Organized and loaded packages and mail onto delivery vehicles in an efficient manner.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Verified accuracy of items loaded onto truck against shipping documents.
- Navigated routes with relevant map programs and GPS systems.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Motor Vehicle Representative
DMV
San Mateo, California
10.2022 - 08.2023
- Explained or clarified licensing requirements, policies, and procedures to assist applicants throughout process
- Assisted applicants in completing required forms for driver's licenses voter registration cards, or organ donor forms
- Photographed individuals to process licensing pictures
- Processed payments for license fees
- Issued permits and licenses and processed fee transactions
- Maintained and updated municipal codes or city charters
- Completed database and records updates, entering licensing information into [Software]
- Collected licensing fees and processed payments using [Software]
- Maintain municipal codes or city charters and executed necessary updates
- Stocked counters with adequate supplies of forms, film, licenses, or other required materials
- Processed and documented claims against municipality and collaborated with claims administrators to coordinate claim response
- Communicated with [Type] applicants to gather information and record on required forms
- Verified application information for accuracy and completion
- Reviewed applications to determine eligibility for [Type] licenses
- Communicated with applicants to request additional information or provide guidance on required steps
- Verified foreign identification and immigration documents to confirm authenticity
- Reviewed applications from out of state auto/motor cycle registration & process
- Collected payments for renewals of registration & transfers.
AVTO
Cruise
San Francisco, California
05.2022 - 10.2022
- Autonomous Vehicle Test Operator
- Executed daily opening and closing procedures to company standard
- Assigned to a different vehicle daily
- Made sure the car was clean
- Loaded hard drives to computer and ensured that all proprietary software was running smoothly
- Checked all sensors and cameras to see if they were clean and working
- Before deployment of vehicle ensured all GPS maps were loaded and synced with onboard computer
- While driving around the city in Autonomous mode, our number one and most important factor was public safety
- Ensured vehicle was at a safe speed and followed all traffic laws like any normal person with a license
- If at any time or moment the car would not follow protocol I would take over control of the car and drive manually
- Everything was logged and typed in throughout the shift of the AV's behavior
- At the end of the shift, powered down vehicle and removed all hard drives for data collection.
Owner/Operator
FileMaker
Brisbane, California
09.2019 - 07.2021
- Enhanced operational performance by developing effective business strategies, systems and procedures
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables
- Led startup and opening of printing business and provided business development, creation of operational procedures and workflow planning.
Clean Room Engineer
DriveSavers Data Recovery
Novato, California
09.2002 - 06.2019
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Worked collaboratively with engineering team to maintain recovery process in a timely fashion
- Trained new employees Soldering components
- Established and consult with customer with diagnostic
- Researched and Development new hardware and software fix
- Knowledge & experienced with all manufacturer hard drives
- Cleaned equipment and workplace proactively and per mandated clean room protocol and monitored non-sterile risks to sterile environment.
Computer Technician/ IT Support
Computer Care
Mountain View, California
09.1996 - 12.2001
- Responded to support tickets within 1-2 days to improve customer service
- Updated software versions with patches and new installations to close security loopholes and protect users
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns
- Documented repair processes and helped streamline procedures for future technical support actions
- Configured new employee work stations, including all hardware, software and peripheral devices
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Trained new employees on support processes, procedures and knowledge base
- Worked onsite at Adeco and Oracle.
Education
Skills
- Process Development
- Document storage
- Correspondence development
- Hospitality and accommodation
- Database updates
- System Troubleshooting
- Manufacturing Processes
- Process Improvement
- Quality Control
- Help Desk Support
- Hardware Diagnostics
- Application Support
- Customer Service
- User Support
- Data Recovery
- Technical Support
- Software Installation
- Technical Troubleshooting
- Hardware and Peripherals
- Issue Troubleshooting
- Application Installations
- Hardware Upgrades
Timeline
Vehicle Operator
Tesla
02.2024 - 04.2024
UPS Seasonal Delivery Driver
UPS
11.2023 - 12.2023
Motor Vehicle Representative
DMV
10.2022 - 08.2023
AVTO
Cruise
05.2022 - 10.2022
Owner/Operator
FileMaker
09.2019 - 07.2021
Clean Room Engineer
DriveSavers Data Recovery
09.2002 - 06.2019
Computer Technician/ IT Support
Computer Care
09.1996 - 12.2001