Robert Falzo
Henderson
Summary
Dedicated and detail-oriented professional with a strong commitment to excellence and a proven ability to adapt quickly to new challenges. Recognized for a collaborative spirit and genuine enthusiasm for contributing to team success, while continuously seeking opportunities for personal and professional growth. Eager to leverage skills and knowledge to support others in achieving shared objectives, fostering an environment of mutual success and innovation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Vehicle Operator
Tesla, Incorporated
Las Vegas, NV
08.2023 - Current
- Commands cutting-edge development vehicles to capture critical real-world data for Autopilot and Full Self-Driving (FSD) refinement.
- Monitors complex software and hardware suites, executing real-time troubleshooting and minor debugging during active test cycles.
- Translates on-the-road vehicle behavior into high-impact, analytical reports to accelerate AI training and software deployment.
- Serves as the critical human-in-the-loop, enforcing flawless safety standards while supervising advanced autonomous systems.
- Partner directly with software and hardware engineering teams to isolate, replicate, and resolve critical system edge cases.
- Orchestrates temporary duty assignments across diverse geographic markets, adapting rapidly to novel environments and strict project timelines.
Autonomous Vehicle Operator
Motional
Las Vegas, NV
09.2022 - Current
- Safely operates Autonomous Vehicles on both predetermined and exploratory routes, navigating diverse geographic and environmental conditions.
- Manages in-vehicle data recording systems, efficiently handling tasks such as initiating/stopping recordings, marking key data points, and troubleshooting technical issues.
- Collaborates closely with cross-functional teams, providing precise and actionable feedback on vehicle performance, playing a key role in driving critical projects to meet OKR and KPI targets.
- Maintains expert knowledge of safety protocols, ensuring the secure operation of test vehicles on public roads, while adhering to all established safety standards.
Route Delivery Driver
Planet 13/Medizin
Las Vegas, NV
06.2021 - 07.2022
- Efficiently delivered a diverse range of products to multiple addresses, navigating various routes to ensure timely and accurate deliveries.
- Adhered to strict delivery schedules and routes, consistently meeting time-sensitive deadlines while maintaining flexibility for last-minute changes.
- Handled all vehicle-related responsibilities, including loading, unloading, inspecting, and operating delivery vehicles, while conducting daily pre- and post-route checks to ensure optimal performance and safety.
- Managed payment processing, completed accurate delivery logs, and maintained detailed reports, ensuring full transparency and accountability.
- Provided exceptional customer service by soliciting feedback, addressing client concerns, and promptly resolving any complaints, contributing to high levels of customer satisfaction.
Route Delivery Driver
Vons
Las Vegas, NV
09.2020 - 03.2021
- Efficiently delivered a wide variety of items to multiple locations, utilizing optimized routes to ensure on-time deliveries.
- Strictly adhered to delivery schedules and route plans, consistently meeting time-sensitive deadlines with precision and reliability.
- Handled all aspects of vehicle operation, including loading, unloading, inspecting, and ensuring the delivery vehicle’s readiness for each route.
- Maintained accurate delivery logs and reports, ensuring transparency and accountability for each delivery.
- Complied with DOT regulations and safety standards, maintaining a flawless safety record and ensuring regulatory compliance.
Delivery Driver/Customer Service Representative
Domino's
Henderson, NV
09.2019 - 09.2020
- Adhered to security and safety protocols, ensuring compliance with all driving and delivery protection procedures to maintain a safe and secure work environment.
- Provided exceptional customer service, greeting clients both in-store and during deliveries with a professional and friendly demeanor, enhancing customer satisfaction.
- Assisted in daily operations, including answering phones, taking orders, and preparing pizzas, contributing to the smooth workflow of the team.
- Performed routine cleaning and basic maintenance tasks, ensuring a clean, safe, and efficient work environment at all times.
Delivery Driver/Assistant Manager
Pizza Hut
Henderson, NV
02.2018 - 09.2019
- Assisted in managing daily restaurant operations, focusing on customer service excellence, employee development, and efficient food production processes.
- Prepared and packaged food items for delivery, ensuring high-quality standards and adherence to health and safety regulations.
- Delivered food promptly and professionally, maintaining a strong commitment to customer satisfaction and timely service.
- Organized orders systematically to ensure accuracy and efficiency, facilitating a seamless delivery experience.
- Communicated effectively with customers to ensure their expectations were met and to enhance their overall dining experience.
Valet Attendant
Valet Attendant Tri-State Valet
Hoboken, NJ
04.2015 - 08.2017
- Coordinated with the Front Office and Valet services to ensure efficient transportation of guests and their luggage to and from guest rooms, enhancing overall guest satisfaction.
- Ensured guests’ comfort and familiarity with accommodations by providing detailed information about room features and hotel amenities.
- Parked guests' vehicles and operated the hotel shuttle, demonstrating a commitment to guest convenience and efficient service.
- Responded to guest inquiries and provided recommendations for hotel services and local attractions, contributing to a positive guest experience.
Sales/Marketing Assistant
Bay Breeze Apparel
Livingston, NJ
08.2012 - 08.2017
- Established and nurtured positive relationships with clients and business partners, fostering long-term loyalty and trust.
- Proactively stimulated, monitored, and analyzed branch business activities to ensure the achievement of sales targets and operational goals.
- Coordinated sales initiatives across team members and departments to drive collaboration and maximize performance.
- Effectively presented and promoted products/services to both existing and prospective customers, resulting in increased sales and customer engagement.
- Ensured the attainment of branch sales and profitability objectives, contributing to overall organizational success.
Catering Coordinator
Panera Bread
Florham Park, NJ
10.2014 - 04.2015
- Collaborated with the General Manager to develop a strategic sales roadmap and set achievable sales goals, leveraging insights from the catering sales team.
- Ensured the accuracy and completeness of all catering orders by implementing and utilizing catering checklists and order verification forms.
- Engaged in regular discussions with the General Manager to assess daily, weekly, and monthly sales targets and identify potential sales opportunities.
- Mentored and trained team members on catering operations, fostering a culture of continuous improvement and operational excellence.
- Coordinated and dispatched delivery drivers for each order, ensuring timely and efficient service delivery.
- Served as a delivery driver, adhering to all operational standards and expectations of the position to maintain high levels of service quality.
Sales Associate
GameStop
Livingston, NJ
09.2013 - 02.2014
- Ensured all customers received a warm welcome on the sales floor, effectively informing them about trade-in options, reservation details, and loyalty program benefits.
- Delivered exceptional customer service by applying GameStop's buy, sell, and trade reservation business model, enhancing the overall shopping experience.
- Maintained high standards of customer service and a positive shopping atmosphere, ensuring that all client interactions were engaging and fulfilling.
Receptionist/Kids Activities Member
Lifetime Athletic
Florham Park, NJ
04.2011 - 11.2013
- Maintained comprehensive records of all gym guests and members, ensuring accurate data management and seamless operations.
- Engaged with potential customers through inbound and outbound calls, providing detailed information about product offerings and services to drive interest and facilitate informed decision-making.
- Assisted the on-duty management team in upholding facility standards, contributing to a positive and welcoming environment for all members.
- Supervised and coordinated activities for kids academy members, ensuring adherence to safety procedures and fostering a safe environment for youth participation.
- Counseled children exhibiting unruly behavior on the importance of respect, kindness, and understanding through positive reinforcement techniques, promoting a positive social atmosphere.
Education
High school or equivalent -
Livingston Senior High School
Livingston, NJ06-2013
Skills
- Linux
- Git
- Adhering to traffic regulations
- Cross-functional communication
- Outdoor work
- Writing skills
- Software testing
- Continuous improvement
- Google Sheets
- Google Docs
- Cross-functional collaboration
- Robotic systems
- Mobile devices
- Safety regulations
- Jira
- Task prioritization
- Productivity software
- Technical Proficiency
- Computer operation
- Google Workspace
- Problem-solving
- Process improvement
- Basic math
- Confluence
- Mentoring
- Regulatory compliance
- Transportation safety regulations
- Microsoft Teams
- Windows
- Punctuality
- Defensive driving
- Traffic laws adherence
- Logbook maintenance
- Safe driving techniques
- Safety awareness
- Analytical thinking
- Interpersonal skills
- Self motivation
Certification
- CDL C
- Food Handler Certification
- ServSafe
- OSHA 10
- ASE Certification
- Driver's License
Additional Information
Authorized to work in the US for any employer
Timeline
Vehicle Operator
Tesla, Incorporated
08.2023 - Current
Autonomous Vehicle Operator
Motional
09.2022 - Current
Route Delivery Driver
Planet 13/Medizin
06.2021 - 07.2022
Route Delivery Driver
Vons
09.2020 - 03.2021
Delivery Driver/Customer Service Representative
Domino's
09.2019 - 09.2020
Delivery Driver/Assistant Manager
Pizza Hut
02.2018 - 09.2019
Valet Attendant
Valet Attendant Tri-State Valet
04.2015 - 08.2017
Catering Coordinator
Panera Bread
10.2014 - 04.2015
Sales Associate
GameStop
09.2013 - 02.2014
Sales/Marketing Assistant
Bay Breeze Apparel
08.2012 - 08.2017
Receptionist/Kids Activities Member
Lifetime Athletic
04.2011 - 11.2013
High school or equivalent -
Livingston Senior High School