Marina Covarrubias
Hayward,CA
Summary
Dynamic leader, adept in customer service and problem-solving. Excelled in enhancing store operations and team performance, demonstrating expertise in Microsoft Office and revenue cycle management. Achieved significant improvements in customer satisfaction and operational efficiency, leveraging bilingual skills and a deep understanding of corporate policies.
Overview
19
19
years of professional experience
Work History
Store Manager
Five Below
07.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Assistant Store Manager
Dollar Tree
04.2019 - 07.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Leasing Agent
Everest Properties
02.2011 - 04.2017
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Educated clients on local regulations and requirements, ensuring compliance throughout the leasing process.
- Assisted clients in navigating complex lease agreements, clarifying terms and conditions as needed.
- Coordinated open houses and property showings, showcasing units in their best light.
Medical Coding and Billing Specialist
Accubile Provider Service
02.2006 - 06.2008
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
Education
GED -
Everest College
Hayward, CA06-2006
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Bilingual
- Microsoft Office
- Data Entry
- Corporate policies and procedures
- Medical Terminology
- HIPAA compliance
- Revenue cycle management
- ICD-10 proficiency
Timeline
Store Manager
Five Below
07.2022 - Current
Assistant Store Manager
Dollar Tree
04.2019 - 07.2022
Leasing Agent
Everest Properties
02.2011 - 04.2017
Medical Coding and Billing Specialist
Accubile Provider Service
02.2006 - 06.2008
GED -
Everest College
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