Summary

Overview

Work History

Education

Skills

Personal Information

Websites

Timeline

SOCHIMA V. UKEJE

Van Nuys

Summary

Compassionate Mental Health Worker skilled in clinical monitoring, safety compliance, and patient care coordination. Proven ability to apply de-escalation techniques and support mental health initiatives, enhancing patient experiences and outcomes.

Overview

years of professional experience

Work History

Mental Helath Worker

Exodus Recovery

Los Angeles, California

03.2025 - Current

Delivered cost-effective, high-quality patient care under the supervision of licensed nursing personnel.
Applied leadership and de-escalation techniques during seclusion and restraint situations, adhering to hospital policies and safety protocols.
Accurately obtained, recorded, and reported vital signs, height, weight, intake, and output, promptly notifying RNs of any significant changes.
Supported patient admissions by cataloging belongings, labeling and safeguarding valuables, and assisting RNs with new patient orientation.
Assisted patients with Activities of Daily Living (ADLs), including bathing, grooming, ambulation, and monitoring nutritional intake, considering age and physical condition.

Mental Health Client Rep

Optum

01.2024 - 01.2025

Identify and resolve client concerns via inbound calls.
Responding to customer feedback and proactively contacting customers based on account health.
Advocating for customer needs by capturing and sharing feedback.
Investigate client and member issues to provide accurate solution driven customer success.
Maintained a 99% customer satisfaction Nexidia audit score.
Properly escalate higher level issues to the correct department to ensure member concerns are properly handled.
Collaborated with cross-functional teams to identify and resolve customer-related issues, resulting in improved customer experience

Technical Support Specialist (Part Time)

Gibraltar Health

Woodland Hills

03.2023 - 12.2023

Prepared lead lists or meeting minutes, transcribe audio recordings, prepare payroll information, and organize research notes.
Stored, updated & collected health information through a CRM system.
Advise billing company of approvals when obtained.
Research many payer issues and work to resolve with payers and billing company quickly and effectively so issues do not return, with oversight from supervisor/manager.
Update and maintain the workflow for your states/practice lines.
Replied to emails, follow up on correspondence, organize inbox as per client preferences, and notify clients about important emails.
Update records in Salesforce with billing numbers, contract information, submission dates of applications, and notation of any communications or problems that require attention.
Records extensive documentation in databases for any ongoing or open tasks.

Appeals & Grievances Coordinator

Centene Corporation

Woodland Hills

08.2022 - 05.2023

Familiarity with Provider Service inquiries related to: Claims, Authorizations, Appeals, Contracting and Credentialing.
Coordinate with various healthcare providers for diagnostics, ambulatory care, and hospital services.
Coordinate community-based management of medication therapy.
Evaluate risk criteria and determine urgency and appropriate escalation path.
Sends message(s) using Electronic Health Record (EHR) platform and/or transfers callers to appropriate departments.
Triaged 1000 cases a month to the correct department and coordinator.
Support Inbound/Outbound calls from Members or Providers on variety of complex issues.
Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives.

Case Investigator

Heluna Health

City of Industry

10.2021 - 06.2022

Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms in a call center setting.
Coordinated with LA County Department of Public Health and local facilities to support isolation and quarantine of individuals.
Targeted specific community groups with wellness and disease management information.
Coordinate tracking efforts with local health authority and refer high-level cases (i.e. people experiencing homelessness) to local resources.
Facilitate superior customer communication, prioritizing assignments to meet urgent deadlines.
Oversee quality control of data collection and data reporting 1000+ cases monthly using efficient data entry.
Prepare comprehensive procedures in an easily-digestible format for team reference.

Case Manager

Los Angeles County Department of Public Health

Antelope Valley

11.2020 - 02.2021

Responsible for placing phone calls to newly diagnosed patients and potentially exposed people.
Created easy rapport when interviewing people.
Collected data and documented necessary information into a CRM.
Protect patient privacy and HIPAA guidelines.
Deals directly with internal and external customers via telephone and electronic channels to obtain missing information needed for processing of submitted test samples based on assigned region.
Works to obtain necessary information such as: Patient contact and health information, physician and clinic information, billing information or medical insurance information.

Mental Health Worker

Casa Bella Recovery

Brentwood

10.2019 - 10.2020

Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Educated families and patients on current facility procedures, medical diagnoses and best courses of action.
Hired and trained 10 new staff members on facility policies, patient care and medicine distribution.
Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.
Determines which appointments (types, date, time, provider) meet the patient's needs and schedules / confirms appointments accordingly.

Patient Intake Coordinator (Data Entry)

CityWide Health

Glendale

01.2015 - 03.2018

Reviews quality assurance standards, studies existing hospital policies and procedures, and interviews hospital personnel and patients to evaluate the effectiveness of quality.
Checking the eligibility of members of services in order to process new and old members through data collection.
Following the care plan as directed by supervising nurse assurance program.
Handled day to day duties including gathering patient records, taking medical histories, and obtaining any insurance information from the patient.
Provides assistance with scheduling and rescheduling appointments for various types of appointments for various types of requests (primary, specialty, etc).