Soe Soriano
Elmwood Park,IL
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
2
2
Languages
25
25
years of professional experience
Work History
Ambulatory Surgery Administrative Secretary
Endeavor Health/Swedish Hospital
Chicago, IL
05.2023 - Current
- Uphold established policies and procedures through front desk coverage, answering incoming calls, scheduling appointments, greeting patients and registering new patients into Epic.
- Address patient calls efficiently by taking accurate, clear and concise messages that provide sufficient information for the clinical staff to effectively handle the issue/request.
- Access EPIC to retrieve referrals, orders and other documentation and assist patients with release of information requests.
- Provided Patient Services Technicians and nursing staff with essential medical documents prior to patient procedures.
- Collaborated with team members to resolve problems and optimize scheduling efficiency.
- Assist and cross train all new unit secretaries during onboarding to ensure the success of the department.
- Reassigned to various areas of outpatient surgical department to enhance operational support.
COVID Lead/Project Coordinator
Swedish Hospital a part of NorthShore University Health Systems
Chicago, IL
04.2021 - 11.2022
- Managed and led a team of five employees in daily COVID testing and vaccination operations.
- Scheduled approximately 800 patients for COVID testing prior to patient procedures per hospital guidelines.
- Registered thousands of patients for COVID vaccinations.
- Ensured accurate entry of COVID testing registration data and generated daily reports on testing and vaccination operations.
- Created and maintained hundreds of exam orders for COVID testing and compiled COVID testing kits to streamline testing processes.
- Oversaw interdepartmental call center for scheduling COVID testing across multiple hospital areas: Pain Clinic, Gastroenterology, Orthopedics, Sleep Apnea Clinic, Vascular and Cardiology.
- Verified health insurance and ensured patients signed necessary documentation for Epic patient registration.
- Assisted onboarding procedures for nursing students within our COVID testing and vaccination clinics.
Scheduling/Referral Coordinator
Swedish Hospital a part of NorthShore University Health Systems
Chicago, IL
08.2018 - 04.2021
- Coordinated provider referrals and streamlined scheduling to enhance patient care.
- Delivered exceptional customer service by addressing patients' needs and concerns effectively.
- Trained and supported fifteen employees on referral and intake processes to ensure operational consistency.
- Ensured that all physician data was entered accurately with the appropriate insurance documentation.
- Performed all necessary front desk duties by copying medical records for release with appropriate documentation, entered exam orders through ECW and Meditech.
Doctor Assistant
Windy City Medical
Chicago, IL
06.2017 - 08.2018
- Record and update patient information into MediSoft database.
- Obtain, compile and record patient's medical data.
- Requested X-Rays, laboratory tests, and special images.
- Coordinated appointment scheduling and follow-up to optimize patient flow.
- Facilitated communication with insurance providers and attorneys to support patient needs.
- Provided guidance to patients on treatment options and health management for informed decision-making.
- Organized and updated records to facilitate efficient patient care.
- Experience in planning, organizing and coordinating work assignments.
Claims Assistant
The Owens Group, CorVel Cook County Risk Management
Chicago, IL
04.2015 - 06.2017
- Setting up FROI files for adjusters, average 550 claims a month.
- Set up IMEs, pulled medical records, and updated information for adjusters to support claims processing.
- Prepared, reviewed, and updated accounts payable spreadsheets for management reporting, ensuring accuracy and compliance.
- Prepare invoices and checks to send to all vendors.
- Reviewed EOBs for paid/unpaid status, identifying discrepancies for resolution.
- Processed TIG invoices for timely payments 150-200 monthly.
Office Coordinator
AthletiCo Physical Therapy
Oak Park, IL
08.2007 - 09.2014
- Scheduled patients and organized office systems to streamline workflow.
- Resolved customer complaints and clarified insurance coverage to enhance patient understanding.
- Collaborated with therapist, managers and billing department to ensure goals were met.
- Trained clinical staff and rehabilitation aides on administrative duties to improve operational efficiency.
Sales Manager Assistant, Accounts Payable, Warranty Administrator, Cashier
Larry Roesch Family Auto Group
Bensenville, IL
07.2001 - 08.2007
- Assisted Sales Manager with distribution of secondary finance mailers to enhance customer outreach.
- Conducted collection calls to recover outstanding payments, improving cash flow.
- Handled billing for technicians to facilitate prompt payment collection.
- Managed accounts receivable to ensure accurate tracking of incoming payments and maintain financial records.
- Assign bills to correct account members; cut checks to vendors.
- Processed warranty claims for payment.
- Worked closely with shift manager to solve customer concerns.
- Reconcile cash drawer at start and end of each shift; account for errors and resolving discrepancies.
Education
Computer Office Technology Certification -
Coyne Institute
01-1997
High School Diploma -
Steinmetz Academic Center
01-1996
Bachelor of Accounting degree pending -
Triton College
Bachelor in Accounting degree pending -
DeVry Institute
Skills
- EPIC charting
- patient registration
- scheduling optimization
- medical documentation
- data entry accuracy
- office organization
- Schedule control
- File management
- Record preparation
- administrative support
- Advanced computer skills
- customer relationship management
- time management
- problem solving
- team leadership
- Interpersonal communication
- effective communication
- Building rapport
- attention to detail
- training and development
- Strong ability to work as part of a team
- Written communication
- Written communication
SKILLS
Languages: Spanish (Proficient) and English (Proficient)
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Ambulatory Surgery Administrative Secretary
Endeavor Health/Swedish Hospital
05.2023 - Current
COVID Lead/Project Coordinator
Swedish Hospital a part of NorthShore University Health Systems
04.2021 - 11.2022
Scheduling/Referral Coordinator
Swedish Hospital a part of NorthShore University Health Systems
08.2018 - 04.2021
Doctor Assistant
Windy City Medical
06.2017 - 08.2018
Claims Assistant
The Owens Group, CorVel Cook County Risk Management
04.2015 - 06.2017
Office Coordinator
AthletiCo Physical Therapy
08.2007 - 09.2014
Sales Manager Assistant, Accounts Payable, Warranty Administrator, Cashier
Larry Roesch Family Auto Group
07.2001 - 08.2007
Computer Office Technology Certification -
Coyne Institute
High School Diploma -
Steinmetz Academic Center
Bachelor of Accounting degree pending -
Triton College
Bachelor in Accounting degree pending -
DeVry Institute