Soeren Kirchner
Plant City,FL
Summary
Results-driven professional with extensive experience in branch operations and customer relationship management. Known for strong communication skills and attention to detail, consistently achieving high customer satisfaction ratings and fostering team growth through effective training and mentoring.
Overview
20
20
years of professional experience
Work History
Branch Manager
Interior Logic Group - ILG
Tampa, FL
05.2022 - Current
- Currently overseeing daily operations, ensuring efficient workflow and adherence to company policies.
- Developed and implemented strategic initiatives, such as mandatory pre-/and post-walks by field managers, to enhance customer satisfaction and retention.
- Conducted regular training sessions for staff on best practices and operational procedures.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with established internal controls and policies.
Customer Service/Warranty Service Manager
Ally Building Solutions
Orlando, FL
03.2019 - 05.2022
- Oversaw the warranty process and implemented steps to ensure timely resolutions and compliance with company policies.
- Trained and mentored staff about customer service best practices.
- Explained installation methods, as well as offering solutions to best service the customer.
- Collaborated with cross-functional teams to streamline warranty processes, improving overall customer satisfaction. This included meetings with the field managers to point out areas of opportunity and how to best avoid warranty service by installing the jobs correctly on the production side.
Field Operations Manager
Interior Logic Group - ILG
Orlando, FL
04.2015 - 03.2019
- Coordinated logistics efforts, such as assigning installers, as well as helping with dispatch to ensure efficient deployment of resources across various job sites simultaneously.
- Aligned field operations goals with overall company objectives, ensuring all projects were executed according to corporate standards and expectations.
- Implemented and maintained high standards of quality in all areas.
- Managed several job-sites in multiple counties.
- Resolved client concerns promptly, fostering positive relationships and improving customer satisfaction.
- Conducted safety inspections and corrected violations immediately.
Field Operations Manager
Creative Touch Interiors - CTI
Orlando, FL
10.2012 - 04.2015
- Coordinated logistics efforts, such as assigning installers, as well as helping with dispatch to endure efficient deployment of resources across various job sites simultaneously
- Aligned field operations goals with overall company objectives, ensuring all projects were executed according to corporate standards and expectations.
- Implemented and maintained high standards of quality in all areas.
- Managed several job sites in multiple counties.
- Resolved client concerns promptly, fostering positive relationships and improving customer satisfaction.
- Conducted safety inspections and corrected violation immediately.
Customer Service Rep - Property Insurance
USAA
Tampa, FL
03.2008 - 10.2012
- Responsible for taking in-bound phone calls from active duty service members, veterans, and their families to assist with homeowner and auto insurance.
- Resolving billing questions and offer creative solutions to help the members.
- I was authorized to work from home due to my consistent performance and results
Field Operations Manager
Creative Touch Interior - CTI
Orlando, FL
05.2006 - 02.2008
- Coordinated field operations, such as assigning installers, as helping with dispatch to ensure timely project completion and adherence to client specifications.
- Aligned field operations goals with overall company objectives, ensuring all projects were executed according to corporate standards and expectations.
- Implemented and maintained high standards of quality in all areas.
- Managed several job sites in multiple counties.
- Conducted safety inspections and corrected violations immediately
- Resolved client concerns promptly, fostering positive relationships and improving customer satisfaction.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Verbal/written communication
Languages
German
Native or Bilingual
Timeline
Branch Manager
Interior Logic Group - ILG
05.2022 - Current
Customer Service/Warranty Service Manager
Ally Building Solutions
03.2019 - 05.2022
Field Operations Manager
Interior Logic Group - ILG
04.2015 - 03.2019
Field Operations Manager
Creative Touch Interiors - CTI
10.2012 - 04.2015
Customer Service Rep - Property Insurance
USAA
03.2008 - 10.2012
Field Operations Manager
Creative Touch Interior - CTI
05.2006 - 02.2008
Bachelor of Science - Business Administration And Management
University of Phoenix