Sofía Almeida Velasco
Business Manager
Bogota,DC
Summary
Business Management student with a focus on marketing, creativity, and service management. Skilled in innovative strategy development, data analysis, and teamwork. Experienced in Business Operations from a professional internship, ready to bring expertise and dedication to the company.
Overview
7
7
years of professional experience
19
19
years of post-secondary education
1
1
Language
Work History
Business Operations Intern
TAKEDA S.A.S
1 2024 - Current
- Update, designing and improving dashboards
- Managing digital data visualization platforms
- Collaborated with cross-functional teams to identify opportunities for process improvements.
- Facilitated communication between departments, fostering a collaborative environment that supported business objectives.
- Analyze information on KPIs and performance metrics.
- Streamlined business processes by identifying inefficiencies and implementing solutions.
Customer Service Agent
SITEL GROUP
07.2019 - 01.2020
- Bilingual campaign support
- Enhancing customer experience.
Customer Service Agent
CONCENTRIX
06.2017 - 02.2018
- Bilingual campaign support
- Enhancing customer experience.
Education
Bachelor´s in Business Management -
PONTIFICIA UNIVERSIDAD JAVERIANA
Bogotá 01.2020 - Current
High school diploma -
COLEGIO RETOS
Bogotá 07.2015 - 12.2016
High School -
COLEGIO GIMNASIO VERMONT
Bogotá 07.2002 - 05.2015
Skills
Marketing,creativity and service management
Teamwork and Collaboration
Knowledge of Power BI
Data Analysis
Adaptability
Excellent Communication
Problem-solving abilities
Proficient in Excel
Marketing,creativity and service management
Volunteer work
FUNDACIÓN NARICITAS HUMEDAS
Training in first aid for dogs and cats
Timeline
Bachelor´s in Business Management -
PONTIFICIA UNIVERSIDAD JAVERIANA
01.2020 - Current
Customer Service Agent
SITEL GROUP
07.2019 - 01.2020
Customer Service Agent
CONCENTRIX
06.2017 - 02.2018
High school diploma -
COLEGIO RETOS
07.2015 - 12.2016
High School -
COLEGIO GIMNASIO VERMONT
07.2002 - 05.2015
Business Operations Intern
TAKEDA S.A.S
1 2024 - Current
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