Soffana Rahman
Sayville,NY
Summary
Over 4 years experience as medical office manager. Sound work ethic coupled with strong communication and interpersonal skills ensures maximum efficiency is maintained. An experienced office manager who successfully managed the daily operations of a demanding office. Efficiently directed office support activities including staff training and supervision, activity and task scheduling, management and improvement of internal processes. A results-driven manager who interacts effectively with a diverse group of people. A well qualified office manager with versatile skills including scheduling and planning, customer service and patient care. Excellent problem-solving skills evident in ability to manage patient complaints and appropriate triage of medical issues
Overview
30
30
years of professional experience
Work History
Medical Office Manager
Medical Office (Age Management & Integrative, Regenerative, And Functional Medicine)
05.2020 - Current
- Oversees and organizes medical office staff to include scheduling, appropriate medical training and implementation of job duties
- Administrative duties to include managing clinical schedule, financial reporting, insurance verification, per-certifications, address patient financial obligations and manage petty cash and staff travel reimbursement
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Recommended ways to reduce overhead and cut printing costs, effectively saving practice $[Amount].
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Developed close working relationships with front office and back office staff.
- Consulted with healthcare professionals on business decisions.
- Developed policies and procedures for effective practice management.
- Oversaw accounting, budgeting, and financial reporting.
- Addressed and remedied all patient or team member issues.
- Created and implemented organizational policies and procedures.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Developed comprehensive employee training programs to enhance staff performance and improve overall office procedures.
- Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.
- Coordinated office events, seminars and meetings for staff and clients.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Completed bi-weekly payroll for [Number] employees.
- Manage and implement OSHA and HIPPA compliance regulations
- Proficient in electronic medical record (Eclinicals and Mysis)- responsible for training staff in Eclinicals
- Assist staff with patient care duties including dressing changes, stitch removal and X-rays.
- Coordinate costumer care by personally responding to patient complaints and medical issues
Substitute Teacher's Assistant
Middle Country/Sayville School District
09.2018 - 06.2019
- Oversaw and assisted students complete assignments during instructional class activities.
- Monitored students during transitional and non-class times such as lunch periods, recess, arrival and dismissal.
- Helped prepare classrooms by setting up activity stations, writing on bulletin boards and distributing materials.
Delicatessen Manager
Pitkin Deli & Pizzeria
01.2001 - 06.2006
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Inventoried food products and associated materials on weekly basis.
- Observed quality assurance standards to optimize freshness of deli products.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
- Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
Administrative Manager
H.L Dalis Inc
01.1994 - 02.1999
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Streamlined and improved administrative operations by identifying automation opportunities.
Education
High School Diploma -
Richmond Hill High School
Richmond Hill, NY06.1993
Skills
- organizational and planning skills
- attention to detail
- oral and written communication skills
- problem assessment
- decision making
- ability to multitask
- Compassionate
- Efficient and reliable team player
- Adaptable
- CPR/First Aid certified
- Proficient in charting, billing and managing finances
- Proficiency in Medical terminology, anatomy and physiology
Additional Information
Bilingual
Excellent Reference available upon request
Excellent Reference available upon request
Timeline
Medical Office Manager
Medical Office (Age Management & Integrative, Regenerative, And Functional Medicine)
05.2020 - Current
Substitute Teacher's Assistant
Middle Country/Sayville School District
09.2018 - 06.2019
Delicatessen Manager
Pitkin Deli & Pizzeria
01.2001 - 06.2006
Administrative Manager
H.L Dalis Inc
01.1994 - 02.1999
High School Diploma -
Richmond Hill High School
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