Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
CHILD PROTECTIVE SPECIALIST (CPS)
THE CITY OF NEW YORK – ADMINISTRATION FOR CHILDREN’S SERVICES
04.2018 - Current
Complete field visits to investigate allegations of abuse and neglect
Engage in a strength-based approach with families to assess their individual and collective strengths and needs
Interview family members and collaterals to assess child safety and well-being
Assess the risk of future abuse or neglect of children in the family
Coordinate a team of family members, staff, and service providers to evaluate safety and identify interventions that can reduce risks to children
Remove children into protective custody or foster care when children are found to be in imminent danger
Enter and maintain accurate and timely computerized records of all case information
Help families navigate government agencies and access entitlement benefits
File petitions and testify in family court and other legal proceedings as necessary
Working with families from diverse ethnic backgrounds, collaborating with them, respecting their cultural, and religious values, and finding a solution-focused approach to presented issues.
LEAD BENEFITS MANAGER
NEW YORK TAXI WORKERS ALLIANCE
07.2010 - 08.2016
Oversaw staff of 3, developed office policies such as payment of dues & refunds
Assisted the Director of the organization in enhancing member benefits with partner organizations
Every quarter assessed the performance of law offices that NYTWA contracted to address members’ issues with different city agencies
Ran a monthly legal clinic in partnership with the Asian American Legal Defense & Education Fund where members were provided with referrals and expert advice on immigration related issues from an immigration lawyer
Developed and wrote a training manual for future hires.
ASSOCIATES BENEFITS MANAGER
NEW YORK TAXI WORKERS ALLIANCE
09.2010 - 04.2016
Dealt with members daily, on issues ranging from advocacy, licensing, and benefits
On a given day 40 to 50 members would walk into the office, which my team of three including myself promptly dealt with
A record amount of servicing 80 members was done in one day
Opened & ran the office for extended hours by myself, dealing with 20 to 30 walk-ins besides taking phone calls
Represented members at the NYC Taxi & Limousine Commission, NYS Dept
A taxi driver’s livelihood depended on the outcome of how well I took care of their concerns
Found remedies and devised strategies that greatly helped members, e.g., keeping driver licenses in good standing resulting in low insurance costs and avoiding annual assessments & fines for the drivers
Developed excellent member complaint resolution mechanisms that resulted in better member retention and satisfaction
Raised the number of dues paying members from 2500 to 4000.
Education
Master of Arts - Clinical Practice With Individuals, Families And G
Silberman School of Social Worl
2180, 3rd Ave New York, NY 10035
07.2025
BS in Sociology -
CUNY Brooklyn College
01.2010
Skills
Organizational Leadership
Customer Service
Program Development
Efficient user of Microsoft Office
Fluent in English, Urdu & Punjabi
Documentation Skills
Family Support
Service Planning
Safety Assessments
Case Management
Client Advocacy
Community Resources
Client Needs Assessment
Additional Information - References
Bhairavi Desai, Executive Director, New York Taxi Workers Alliance, nytwa1@aol.com, 718.706.9892
Stanley Mark, Senior Staff Attorney, Asian American Legal Defense & Education Fund, smark@aaldef.org, 212.966.5932
Accomplishments
The City of New York Administration for Children Services awarded me Distinguished Service Award in 2020. The award honored and celebrated staff members who through their extraordinary performance, contribute significantly to the agency's mission of protecting and promoting the safety and well-being of NYC's children and families.
Timeline
CHILD PROTECTIVE SPECIALIST (CPS)
THE CITY OF NEW YORK – ADMINISTRATION FOR CHILDREN’S SERVICES
04.2018 - Current
ASSOCIATES BENEFITS MANAGER
NEW YORK TAXI WORKERS ALLIANCE
09.2010 - 04.2016
LEAD BENEFITS MANAGER
NEW YORK TAXI WORKERS ALLIANCE
07.2010 - 08.2016
Master of Arts - Clinical Practice With Individuals, Families And G
Silberman School of Social Worl
BS in Sociology -
CUNY Brooklyn College
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