Sofia Alvarenga
2803 Poag St Apt 1032,VA
Summary
Dedicated housekeeping professional with extensive experience at Westin Hotel, excelling in customer service and maintaining high cleanliness standards. Proven ability to train staff and implement eco-friendly practices, significantly reducing complaints and enhancing guest satisfaction. Skilled in utilizing advanced cleaning equipment and fostering positive guest relations.
Overview
10
10
years of professional experience
Work History
Housekeeping Room Attendant/supervisor
Westin Hotel
Washington, DC
07.2022 - 2025
- Maintained cleanliness and organization of guest rooms to enhance overall guest satisfaction.
- Assisted in laundry operations, ensuring timely delivery of fresh linens and towels.
- Utilized cleaning chemicals and equipment safely while following established protocols.
- Collaborated with team members to complete daily room assignments efficiently.
- Trained new staff on cleaning procedures and best practices for maintaining hotel standards.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
Housekeeper
Palomar by Kimton
Washington, DC
05.2014 - 08.2020
- Collaborated with team members to streamline cleaning processes and improve efficiency.
- Conducted regular inspections of rooms for maintenance needs, reporting issues proactively.
- Trained new staff on housekeeping protocols and safety standards to maintain service quality.
- Implemented eco-friendly cleaning practices, enhancing sustainability efforts in the hotel operations.
Housekeeper
Double Tree Hotel By Hilton
Washington, DC
04.2010 - 03.2014
- Cleaned and maintained guest rooms to ensure high standards of cleanliness and comfort.
- Assisted in laundry operations, ensuring timely processing of linens and towels.
- Restocked supplies in guest rooms and common areas to enhance overall guest experience.
- Responded promptly to guest requests, contributing to positive customer satisfaction ratings.
Education
High School Diploma -
Thomas Edison High School
Alexandra Va Skills
Customer service
Cleaning bathrooms
Guest relations
Vacuuming and sweeping
Dusting furniture
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Housekeeping Room Attendant/supervisor
Westin Hotel
07.2022 - 2025
Housekeeper
Palomar by Kimton
05.2014 - 08.2020
Housekeeper
Double Tree Hotel By Hilton
04.2010 - 03.2014
High School Diploma -
Thomas Edison High School