Sofia Alvizu
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
6
6
years of professional experience
Work History
Digital Communications Agent
Tailored Brands
07.2022 - Current
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Administrative Assistant
Venegroup Services
11.2017 - 07.2022
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Bachelor of Science - Healthcare Management
Houston Community College
Houston, TX07.2027
Associate of Science - Dental Assistance
Houston Community College
Houston07.2024
Skills
- Lead prospecting
- Performer Promotion
- Contract Negotiations
- Schedule Management
- Marketing Management
- Reliable Customer Service
- Administrative Support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Full Professional
Timeline
Digital Communications Agent
Tailored Brands
07.2022 - Current
Administrative Assistant
Venegroup Services
11.2017 - 07.2022
Bachelor of Science - Healthcare Management
Houston Community College
Associate of Science - Dental Assistance
Houston Community College
Similar Profiles
DALTON GREENDALTON GREEN
EMPLOYEE COMMUNICATIONS GENERALIST at Tailored BrandsEMPLOYEE COMMUNICATIONS GENERALIST at Tailored Brands
UMER SHAKILUMER SHAKIL
SR. VOICE ENGINEER at Tailored BrandsSR. VOICE ENGINEER at Tailored Brands
Mariam AlmukhtarMariam Almukhtar
Fit Specialist/Wedding Consultant at Tailored BrandsFit Specialist/Wedding Consultant at Tailored Brands