Sofia Arellano
San Diego ,CA
Summary
A polite and friendly individual with experience maintaining high level of hospitality, professionalism and business etiquette. Attentive when listening to guest requests or concerns and addressed with prompt responses. Knowledgeable about childhood development and strategies to enhance wellbeing. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flight Attendant
Southwest Airlines
06.2022 - 08.2024
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Leasing Agent
Warren Properties Inc
03.2022 - 05.2022
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Hostess
Prime Table Restaurant
02.2022 - 05.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Tasting Room Associate
Harney Lane Winery
09.2021 - 02.2022
- Greeted tasting room visitors and answered questions with upbeat attitude and professionalism.
- Poured wines according to quality and service standards.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Hotel Front Desk Agent
Wine and Roses
04.2021 - 03.2022
- Greeted incoming guests warmly, issued room keys upon check-in and collected room deposits, fees and payments.
- Assisted guest with any luggage they had to and from their hotel room
- Informed travelers of hotel security features and offered details regarding safety processes and procedures.
- Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
Front Desk Associate
Fitness System Lodi
01.2021 - 08.2021
- Welcomed guests, provided answers to questions, and anticipated guests' service needs.
- Used POS system to assist with new membership cards, change of address and billing questions.
- Answered phones, issued equipment and completed guest check-in.
- Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies.
Hostess
Market Tavern
12.2018 - 01.2021
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
After-School Teacher
The Table Community Foundation
10.2016 - 12.2018
- Provided individual and group teaching to 20 students to motivate and instill enthusiasm for learning
- Improved student engagement by implementing student-centered classroom management techniques to foster academic curiosity.
- Attended in-service training and professional development courses to stay on top of policy and education changes.
- Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material.
Education
Child Development
San Joaquin Delta College
Stockton, CAHigh School Diploma -
Linden High School
Linden, CA06.2016
Skills
- Reliable and trustworthy
- Team player
- Service prioritization
- Flexible
- Oral and writing communication
- Problem-solving
- Time management
- Empathetic
- Cash Handling
Certification
• Paraprofessional Certification
Timeline
Flight Attendant
Southwest Airlines
06.2022 - 08.2024
Leasing Agent
Warren Properties Inc
03.2022 - 05.2022
Hostess
Prime Table Restaurant
02.2022 - 05.2022
Tasting Room Associate
Harney Lane Winery
09.2021 - 02.2022
Hotel Front Desk Agent
Wine and Roses
04.2021 - 03.2022
Front Desk Associate
Fitness System Lodi
01.2021 - 08.2021
Hostess
Market Tavern
12.2018 - 01.2021
After-School Teacher
The Table Community Foundation
10.2016 - 12.2018
Child Development
San Joaquin Delta College
High School Diploma -
Linden High School